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Neighbourhood Response Officer X 2 Posts

4 months ago

Rainham, Greater London, United Kingdom Clarion Housing Group Full time

Job Title:
Neighbourhood Response Officer

Salary:
£35,205 to £41,067 per annum

Job Location:
Rainham, Orchard Village, London Corsica Street or London Wrights Road

Hours: 36 hours per week

Contract Type:
Permanent

We're looking for confident, customer focused Neighbourhood Response Officers to join our team in North London.

In a nutshell, you'll ensure that our estates are places that our residents want to live, you'll work in a rewarding environment supporting vulnerable customers and preventing anti-social behaviour.

What you'll be doing


Working collaboratively with other teams, external agencies and residents, you'll ensure that Clarion Neighbourhoods are clean and safe, identify improvements and investigate breaches of tenancy.

We'll look to you develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events.


You'll be required to regularly travel across North London to meet our residents, depending on the requirements of the business.

What you'll need

We're looking for confident and resilient individuals with a positive mind set. With sound experience in customer service, you'll enjoy working with people in the community. You'll be able to develop effective working relationships across Clarion and external agencies and also be confident working alone.

You'll have experience of working to plans and targets and have the ability to exercise good judgement whilst being proactive and creative in finding solutions.

What you can expect from us


Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle.

As standard we offer;

  • Competitive salaries that are benchmarked regularly against current market rates
  • Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service.
  • A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like
  • Matched pension contributions of up to 7.5% of your salary with generous life assurance
  • Flexible and agile working for the majority of our employees.
Other perks

  • Company Bonus Scheme
  • Eye care vouchers
  • Holiday trading scheme allowing you to buy and sell leave
  • Free counselling and legal advice scheme for you and your family
  • Interest free loans for season ticket and study leave


Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, adoption and paternity leave, and compassionate leave.

If this sounds like an opportunity you'd be interested in, we look forward to hearing from you.

Closing Date:
Wednesday 24th May 2023 at Midnight.

For further details on this vacancy and to download the role profile

Neighbourhood Response Officer

Applicants must be able to travel across regions as required.