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Field Agent

3 months ago

Basildon, Essex, United Kingdom CCR Recruitment Group Full time £26,000
Call Monitoring Agent - Call Centre

Salary:
Up to £26,000 (plus excellent benefits package)

Hours:
Monday - Friday - 40 hour working week

Our client is a fast-growing specialist in their field - they are currently in search for a strong Call Quality Assurance Officer who can bring their skills to the team and grow within the company.

operating correctly, inspect storage areas to make sure conditions will maintain the quality of the materials and products, and sign off on every step of the process.

To provide feedback and identify any training requirements to Head of Customer Contact, Call Centre Team Leaders, from the call listening on a weekly basis, whilst ensuring that any issues are identified.

To recognise and escalate any matters that need immediate attention whilst constructively communicate findings to interested parties throughout the business.

To maintain the QA scorecards in line with client's requirements

To be able to respond to/resolve customer complaints while liaising with different areas of the business, following company policies and business processes.

To follow and understand all company procedures and policy's, including understanding GDPR practices.
Experience with compliant handling as well as being able to identify and analysis the root cause.
Previous knowledge and experience of ISO requirements, Data Protection and GDPR