Client Onboarding

2 weeks ago

Beckenham, Greater London, United Kingdom Bank of America Full time

Job Description:

Job Title:
Client Onboarding & Implementation Manager

Corporate Title:
Vice President

Location:
Bromley

Company Overview:


At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.

Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.


One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world.

We're devoted to being a diverse and inclusive workplace for everyone.

We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.


Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.

Join us

Location Overview:
Join our bustling Bromley office, situated in one of London's greenest boroughs. Here you'll find plentiful and easy commuting routes, with central London just 15 minutes away by train.

Role Description:


Due to ongoing growth in our Global Payments Solutions business, we are seeking a highly motivated Client Onboarding & Implementation Manager with institutional client experience, to join our Bromley based Global Operations organization.

The successful candidate will be responsible for a team of 16, as well as, the end-to-end client onboarding experience, providing a differentiated client experience and best in class project management experience.

The Fulfilment Manager will have an operational mindset, tactically executing onboarding events, whilst also being strategically focused.

The EMEA Fulfilment organization is made up of a diverse range of people from varied backgrounds who each bring unique skillsets and perspectives.

We are seeking forward thinkers with the ability to pre-empt the evolution of the client onboarding experience.

Responsibilities:
You will deliver Operational oversight for Client Onboarding activity for a defined client segment.

You will provide world class Project Management, leadership and accountability for delivering events within the client onboarding life cycle.

You will project manage execution timelines in conjunction with accountable internal departments to meet client target date.

You will drive employee performance through the intelligent use of data. Recruits, on-boards and develops talent, and supports talent mobility for career growth.

You will be the driver of business outcomes by delivering results through effective team management, structure, and routines.

You will operate within our risk framework. Leads and encourages the identification, escalation and resolution of potential risks.


You will be Industry aware; remain current with the latest developments in the Treasury domain, with a focus on competitor insight for client onboarding.


What we are looking for:
You will have Operations Management experience.

You will have experience in Workforce Management & Analytics.

You will be able to measure performance of projects, including Process Design.

You will have direct experience with Performance Management and Talent Development.

You will have robust Stakeholder Management & Relationship Building.

You will have experience Hiring and Onboarding new team members.

You will have experience with Policies, Procedures, and Guidelines Management.

Skills that will help (optional):
An Operational Excellence skill set (Six Sigma, LEAN) would be an advantage.

Project Management accreditation (Prince2) would be an advantage.

Client Management experience would be an advantage.

Being involved in Risk Management would be an advantage.

Benefits of working at Bank of America

UK

Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum

The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc

Use of a flex fund to use towards benefits

Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services

Ability to donate to charities of your choice directly through payroll and the bank will match your contribution

Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland's most iconic cultural institutions

Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Bank of America

Good conduct and sound judgment is crucial to our long term success.

It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk.

Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.


We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability.

The Bank selects candidates for interview based on their skills, qualifications and experience.


We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

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