Relationship Manager

What This Job Involves

Strategic Procurement Planning and Execution:
Developing and implementing a procurement strategy aligned with the Client and JLL goals and objectives.

Evaluating market trends, supply chain risks, and identifying cost-saving opportunities. Collaborate with JLL Sourcing and Procurement (S&P).

Collaborating with country teams to understand their procurement requirements and align procurement strategies accordingly.

Develop and execute Account Procurement Plan, including Country RFP, RFQs on a timely basis to achieve savings target and as a contingent to contract management to ensure contract renewals are done on time

Support country in Ad hoc sourcing activities, lead the Sourcing activity as required.

Compliance with the JLL and Client MSA Procurement Exhibits

Supplier Management

Building and maintaining relationships with key suppliers, negotiating contracts, and supporting the Vendor Management Program in managing vendor performance.

Create policies and procedures and standards to govern / assess vendor performance, achieve statutory and regulatory compliance and JLL and Account compliance.

Lead Supplier Performance Management process to drive performance and maintain pipeline of value delivery. Together with the Country Lead, ensure that a Performance Improvement Plan is in place and tracked

Conducting supplier evaluations, audits, and assessments to ensure compliance with quality, delivery, and cost targets.

Identifying potential new suppliers, conducting due diligence, and managing supplier onboarding processes.

Increase diverse vendor spend and count in all countries. Collaborate with JLL S&P in countries to create a strategy on countries where diverse vendors are scarce.

Support initiatives and efforts to manage supplier relationships including administrative and operational activities and issues.

Interacting with vendors to understand their capabilities and competency and help them to align to JLL expectations. Develop them towards becoming preferred partners/Strategic Alliance Partners.

Increase sustainable vendor based across APAC and major countries/cities

Issue resolution on vendor performance issues

Procurement Process Optimization

Developing and maintaining procurement policies, procedures, and guidelines to ensure compliance with legal and regulatory requirements. Continuous review and update of Procurement Playbook

Implementing best practices to streamline procurement processes, reduce cycle times, and drive efficiency.

Implementing digital procurement tools and technologies to automate processes, improve data analytics, and enhance decision-making.

Recommend continuous quality improvement practices and implement industry best practice, leverage data to drive best practice across the account

Cost Management

Identifying cost-saving opportunities through negotiations, strategic sourcing, and supplier optimization.

Conducting market analysis and benchmarking studies to ensure competitive pricing and value for money.

Monitoring and analyzing procurement spend, implementing cost control measures, and providing regular reports as agreed with stakeholders.

Deliver Sourcing target as per MSA KPI

Risk Management And Compliance

Responsible for implementing and monitoring compliance programs and frameworks.

Provide a risk identification program and mitigation of supplier risk on multiple levels.

Review vendor contracts to ensure compliance with legal and regulatory requirements. Collaborate with legal and procurement teams in ensuring that the account is using the approved vendor contracts / templates. Liaise with the legal team to address any contractual issues or disputes.

Keep abreast of legislative changes ensuring that the vendors are compliant.

Manage the Vendor Ethics reporting program

Coordinate with JLL Risk Manager on Vendor Insurance requirement and Compliance

Ensure Vendor compliance on Contract, COI and PO. Timely loaded in Jaggaer system

Ensure that vendors are compliant with industry standards, statutory regulations, internal policies and contractual terms, conditions, and obligations. This involves conducting audits, risk assessments, and due diligence checks to assess vendor compliance.

Conduct timely assessments of supplier contracts and change orders to identify areas of potential non-compliance, adverse supplier performance and other issues that could have an adverse impact to the company in order to effectively communicate, track and abate Supplier risk elements.

Create governance for Contract approvals, Savings reporting, documentation and compliance.

Other Responsibilities

Ensure data accuracy of VMP CodeX

Facilitate VMP Technical trainings

Develop metrics and analyse improvement opportunities manage vendor performance and compliance ensuring that JLL achieves its compliance goals.

Update VMP Playbook

Lead the Vendor Partner TownHall and Vendor Rewards and Recognition Program

Perform other duties assigned as VMP evolves/aligns with Client objectives

Team Leadership And Development

Providing guidance, training, and development opportunities to enhance team members' skills and expertise.

Collaborating with relevant stakeholders to align procurement objectives with overall account goals.

Act as a leadership role model for the account team by behaving consistently and ethically in accordance with JLL and Cient Code of Ethics.

Develop relationships with client to become a trusted business partner

Proactively promote and comply with Client and JLL's workplace safety policies, procedures and safety guidelines, and local legislative OH&S and ISO requirements

Key skills & attributes

Regional experience & familiarity with large scale portfolios

Proven ability to produce results working across multiple countries in Asia Pacific

A knowledge of, and respect for the variety of cultures in the region, and how to navigate the challenges such a diverse region provides

Client Focus & Relationship Management

Ability to develop and get the best from relationships with Vendor Partners whilst ensuring the best value and service is delivered to the Client

Demonstrates proactive & professional approach to customer service and stakeholder engagement

Ability to interact with a wide range of stakeholders

Ability to manage conflict and balance between client and firm requirement

Team Leadership

Ability to lead a team effectively, train them well and promote open, constructive and collaborative relationships at all levels

Able to cooperate, motivate and work well with others to deliver results

Proven ability to use leadership and influencing skills to deliver results via the wider operations team

Project Management & Organizational Skills

Excellent planning & organizational skills to prioritize work and meet tight deadlines

Ability to effectively deal with stressful situations and a variety of complex issues concurrently

Flexible – able to adapt to rapidly changing situations

Problem Solving & Strategic Thinking

Resourceful – ability to deal with highly ambiguous circumstances in a rapidly changing environment

Capacity to solve complex problems effectively

Analytical, proven ability to solve problems using a quantitative approach

Proven ability to employ holistic approaches and look at long term solutions

Open to new ideas & willing to challenge status quo

Strong Communication & Passion for Quality

Good presentation skills, strong verbal & written skills, active listens

Ability to manage and interpret contracts, SLAs and KPIs

An eye for detail and makes sure output is at a consistently high standard

Employee Specifics

Sound like you? Why don't you apply? To apply you need to be: –

At least 10 years' relevant experience in facilities, property management, customer service industry, or related field

Bachelor's or Master's degree in Business Administration, Supply Chain Management, or a related field

Proven experience in procurement or strategic sourcing, in a leadership role.

Strong negotiation skills with the ability to develop and maintain relationships with suppliers.

Excellent analytical and problem-solving abilities.

Proven experience in procurement best practices, market trends, and emerging technologies.

Familiarity with procurement software and procurement platforms.

Strong leadership and team management skills.

Excellent communication and interpersonal skills

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