Flagship Duty Station Manager

2 weeks ago

Southampton, Southampton, United Kingdom FirstGroup Full time

Who are we?

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England and the Isle of Wight.

Join our team and help us continue to improve quality of life, by bringing people together to get the most out of life.

SWR is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the environment, introducing cleaner and more environmentally responsible methods of transport.

About the job:

Do you have a passion for delivering the highest level of customer service? Could you help to ensure that journeys for thousands of customers for work, leisure, and special events are safe and enjoyable? Could you lead, develop and motivate a diverse team of customer service employees? Then this could be the role for you.

This role will require you to deliver the Customer Service objectives in relation to Station Operations on a day-to-day basis through the Customer Service team at the station whilst also ensuring that all staff under your control recognise and actively display the South Western Railway's values and behaviours in their service delivery.

To take the lead in all activities relating to the day-to-day running of the station whilst on duty and lead the station team in all aspects of customer service delivery. Deputise for the Customer Service management Team as necessary.

Your main responsibilities will be:

  • Assist in the management of train running performance at your station/s and take action to minimise disruption and delay.
  • Monitor staffing levels at your station/s to ensure that our obligations are met and opportunities to increase customer service are maximised.
  • Monitor and maintain a safe environment for customers, contractors, the general public and employees of all companies using the premises.
  • Provide information, direction coaching and training for all employees in the customer service department.
  • Carry out relevant aspects of people processes as required.
  • Manage our leased property to ensure that it is well maintained, safe and fit for purpose.
  • Ensure all staff are regularly briefed on all activities that affect their area of responsibility.
  • Carry out the requirements of the on-call service as necessary.

As a minimum, you will need to have:

  • Supervisory experience
  • Extensive experience of working within a customer service industry
  • Ability to deal with changing priorities
  • Strong leadership ability
  • A passion for delivering the highest level of customer service
  • Applicants requiring a visa must have at least 6 months remaining at the time of appointment.

About the location:

Southampton Central is conveniently situated near the city centre. It is a short walk to West Quay shopping centre, a hub for retailers and restaurants, and provides an excellent link between London, Coastal areas and the Isle of Wight.

Working pattern:

Working an average of 37 hours a week over 5 days

Shifts include working early, late and 1 weekend in 3. Early Shift start , late shifts 14.00 to

Times on Saturday are 0800 to 20.00 and Sunday 10.00 to 18.00

The Reward:

In return we offer a competitive salary and a variety of valuable benefits, including:

  • Free duty and leisure travel on SWR services for employee
  • Free leisure travel for spouse/partner and dependants (criteria dependant)
  • 75% discount on many other train operating companies
  • Full training and support with development
  • Large range of exclusive retail offers
  • Excellent pension scheme

We all belong at SWR. FirstGroup's vision is to provide an inclusive environment for all colleagues, across its group of businesses, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

  • Flagship Duty Station Manager

    2 weeks ago

    Southampton, Southampton, United Kingdom FirstGroup Full time

    About the job : Do you have a passion for delivering the highest level of customer service? Could you help to ensure that journeys for thousands of customers for work, leisure, and special events are safe and enjoyable? Could you lead, develop and motivate a diverse team of customer service employees? Then this could be the role for you. This role will...

  • Branch Manager/senior Manager

    2 weeks ago

    Southampton, Southampton, United Kingdom Rayner Personnel LTD Full time £39,000

    39k Salary including Car Allowance Flagship Office Our client is looking for a dynamic and proven Senior Branch Manager to help drive market share and support the day to day operations of the business in the Southampton location. By joining this strong brand your skill and dedicated will be recognised and very well rewarded, as you add value. As a Senior...

  • Senior Branch Manager

    2 weeks ago

    Southampton, Southampton, United Kingdom Rayner Personnel Full time £39,000

    Senior Branch Manager Southampton 39k Salary including Car Allowance 100k OTE Flagship Office Our client is looking for a dynamic and proven Senior Branch Manager to help drive market share and support the day to day operations of the business in the Southampton location. You already possess great estate agency sales experience and are seeking greater...

  • Senior Branch Manager

    2 weeks ago

    Southampton, Southampton, United Kingdom Rayner Personnel Full time £39,000

    Senior Branch Manager • Southampton • 39k Salary including Car Allowance • 100k OTE • Flagship Office Our client is looking for a dynamic and proven Senior Branch Manager to help drive market share and support the day to day operations of the business in the Southampton location. You already possess great estate agency sales experience and are...

  • Medicines Support Worker

    2 weeks ago

    Southampton, Southampton, United Kingdom South Central Ambulance Service Full time

    Exciting opportunity to join our team as we move to our new premises.You will perform a variety of pharmacy support duties, some of which may be patient facing. These include procurement, stock management, dispensing and/or preparation of medicines, packing and distribution and waste management of medicines within the Trust. The post holder will consistently...

  • Rail Operator 2

    2 weeks ago

    Southampton, Southampton, United Kingdom FirstGroup Full time

    About the job : As a Rail Operator at South Western Railway, you will be at the heart of ensuring trains are safely and efficiently dispatched and stations are presented to the highest standards. You will provide the most up to date travel information for our customers and assist them in reaching their destinations safely and on time. Your main...

  • Customer Ambassador Co3 Gpr

    2 weeks ago

    Southampton, Southampton, United Kingdom South Western Railway Full time

    MAIN PURPOSEAs a South Western Railway Customer Ambassador, you will create a welcoming, positive and friendly atmosphere for our customers from the moment they enter the station. Delivering excellent customer service at all times through your proactive and positive approach you will really make the difference to their overall experience of our service. You...

  • Project Manager

    2 weeks ago

    Southampton, Southampton, United Kingdom AECOM Full time

    Company DescriptionAt AECOM, we're delivering a better world.We believe infrastructure creates opportunity for everyone. Whether it's improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.Our clients trust us to bring together the best people, ideas, technical...

  • Project Manager

    2 weeks ago

    Southampton, Southampton, United Kingdom Sports Technology Awards Group Full time

    Company Description At AECOM, we're delivering a better world. We believe infrastructure creates opportunity for everyone. Whether it's improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive. Our clients trust us to bring together the best people, ideas, technical...

  • Project Manager

    4 weeks ago

    Southampton, Southampton, United Kingdom AECOM Full time

    Company DescriptionAt AECOM, we're delivering a better world.We believe infrastructure creates opportunity for everyone. Whether it's improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.Our clients trust us to bring together the best people, ideas, technical...

  • Electrical Project Manager

    2 weeks ago

    Southampton, Southampton, United Kingdom Association for Project Management Full time £45,000

    Electrical Project Manager Southampton, Hampshire & Surrounding Areas GBP45,000 Are you a Project Manager with commercial and industrial experience within the electrical industry looking to lead on high profile projects across Hampshire?Our client has over 15 years of experience within the facilities management industry and can boast some of the UK's most...

  • Executive Producer

    2 weeks ago

    Southampton, Southampton, United Kingdom BBC Full time

    Job Introduction BBC Radio Solent is looking for a dynamic and creative leader to be help shape it's future and be at the heart of the modernisation of BBC Local across England. It's a role for someone who loves audio, has a huge passion for radio and has a deep understanding of the BBC's digital landscape. You'll be ready to lead the station's digital...

  • Project Manager

    2 weeks ago

    Southampton, Southampton, United Kingdom Marine Resources Recruitment Ltd Full time

    An exciting opportunity has arisen for one of our clients based out of Hamble. For this role you will be focussing on project management and selling the services of a rapidly growing marina-build consultancy and pontoon systems. You'll play a pivotal role in bringing the projects to life, from concept to installation. The ideal candidate will have...

  • Medicines Support Worker

    2 weeks ago

    Southampton, Southampton, United Kingdom South Central Ambulance Service NHS Foundation Trust Full time

    Job summary This is an exciting opportunity to join our Pharmacy team as we move to our new premises. You will perform a variety of pharmacy support duties, some of which may be patient facing. These include packing and distribution, procurement, stock management, preparation of medicines, and waste management of medicines within the Trust. The post...

  • Rail Operator 2

    4 weeks ago

    Southampton, Southampton, United Kingdom FirstGroup Full time

    Who are we?South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England and the Isle of Wight.Join our team and help us continue to improve quality of life, by bringing...

  • Customer Service Role

    2 weeks ago

    Southampton, Southampton, United Kingdom South Western Railway Full time

    As a Rail Operator, you're vital when it comes to keeping our customers safe and informed. Whether it be dispatching, assisting passengers with boarding and alighting or providing information and direction during delay, you're always there for our customers when they need you most.Please note if successful at the screening stage you will be invited to attend...

  • Quality Auditor

    2 weeks ago

    Southampton, Southampton, United Kingdom Matchtech Mobility Full time

    Role SummaryThis role covers a Lineside Surveillance Auditor position within the Composites and Airbus Assembly Value Stream in the Aerospace industry. Our client, is looking for a Line Side Auditor to join their team. As a Line Side Auditor, you will be responsible for auditing and overseeing manufacturing operations within the composite value stream. This...

  • Head of Library Collections Management, Technologies and Systems

    4 days ago

    Southampton, Southampton, United Kingdom University of Southampton Full time

    Interview Date: Wednesday 04 September 2024About the role The University of Southampton is seeking to appoint a new Head of Library Collections Management, Technologies and Systems within Library and Learning Services. This is a key role, leading the Collection Development and Library Technology teams. The post holder will manage the deployment and strategic...

  • Site Engineer

    2 weeks ago

    Southampton, Southampton, United Kingdom RGB Recruitment Full time

    Site EngineerContract opportunity for a Site Engineer to join a live Civil Engineering Highways project in Southampton on a contract basis.Due to the nature of the role its essential that you have experience of working on a similar project and demonstrable experience of Setting out using GPS, Robotic Total Station.Main duties: Setting out, levelling and...

  • Head of Library Collections Management, Technologies and Systems

    3 days ago

    Southampton, Southampton, United Kingdom UNIVERSITY OF SOUTHAMPTON Full time

    Collections & Digital Library SystemsLocation: Hartley LibrarySalary: £44,263 to £56,021 per annumFull Time PermanentClosing Date: Monday 05 August 2024Interview Date: Wednesday 04 September 2024Reference: KXAbout the roleThe University of Southampton is seeking to appoint a new Head of Library Collections Management, Technologies and Systems within...