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Senior Operations Delivery Manager
2 weeks ago
About the role
- Lead, direct and provide guidance to the Operations Delivery Managers and Delivery Specialists in the safe and efficient delivery of possessions, associated productivity, resource and work activities.
- Lead the implementation and support development of possession delivery risk mitigation plans, to include Safe Work Packs, Emergency Occupations, Operational Close Calls, audits and other operational activities.
- Make real-time prioritisation decisions within designated authority, escalating as required.
- Lead the development, resourcing and implementation of robust possession contingency plans through liaison with all stakeholders including possession support teams, Incident Officers, Control and Electrical Control Rooms.
- Manage and maintain an effective working partnership with the Maintenance, Infrastructure Projects and other works deliverer teams and functions so that works activities deliver outputs required for possession delivery.
- Manage and comply with Company procedures to provide appropriate resources, communication strategies, competency training and evaluate fitness of staff to safely deliver their accountabilities.
- Maintain compliance with competency assessment systems and all relevant Company and Group Standards.
- Manage the conduct of local and formal investigations into possession irregularities and safety incidents.
- Take the lead on interfaces and optimize the use of internal and external suppliers of possession support resources.
- Identify and implement safety quality and efficiency KPIs and improvement initiatives.
Essential
- Relevant successful experience in a front line delivery management role
- Ability to demonstrate leadership and people development skills
- Knowledge of possession safety rules and regulations
- Knowledge of relevant railway geography and network capability
- Knowledge of factors and activities critical to efficient possession delivery
- Demonstrable ability to work well under pressure
- Local and formal incident investigator competencies
- Proven analytical skills
- Ability to demonstrate commercial awareness
- Experience of investigatory skills (Root Cause Analysis)
- Successful experience in managing customer needs and requirements
- Understanding corporate governance e.g. procurement rules
- Understanding of company's obligations in relations to ORR
- Understanding railway industry structure and responsibility
Desirable
- Understanding in business improvement processes
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