Delivery Manager

The NHS Business Services Authority has a growing digital agenda and an opportunity has arisen for a Delivery Manager to join the Digital, Data and Technology Directorate to support its successful delivery.

You will work as part of a large, dynamic and vibrant department coordinating and managing multidisciplinary Delivery Team(s) to deliver products and services which meet the needs of our users. You will partner with the Service Manager and work under the direction of the Lead Delivery Manager.

By joining our team you'll be working alongside some of the most passionate people to make digital services happen. We work in a supportive and positive environment, where continual learning is a real focus.

We believe in our services and the impact they have on improving the health of the nation. We're designing digital services that meet user needs and are more efficient for the millions of people that use them daily. Our approach will bring you close to real users who depend on our services and you'll get the opportunity to shape their future. The work we do really does matter.

What do we offer?

• 27 days leave (increasing with length of service) plus 8 bank holidays
  Flexible working (we are happy to discuss options such as compressed hours)
• Flexi time
• Hybrid working model (we are currently working largely remotely)
• Active wellbeing and inclusion networks
• NHS Car lease scheme
• Access to a wide range of benefits and high street discounts

Main duties of the job

What we're looking for...

As an Agile Delivery Manager you will be accountable for the effective, cross-functional delivery of products using agile/lean techniques.

You'll be expected to:

• manage multidisciplinary Delivery team(s) to achieve planned outcomes which deliver real value to our users

• empower the team to self-organise effectively to optimise their chances of success

• integrate efficiently with other (agile or non-agile) delivery teams

• be accountable for governance within the team

• set a good, sustainable delivery pace

• resolve conflict and encourage collaboration

• apply good agile delivery practice to plan, track progress and manage blockers and resources

• lead on financial management, scope management and stakeholder management

• help to dynamically organise delivery activities at a detailed level.

Working for our organisation

Here at the NHS Business Services Authority (NHSBSA), what we do matters.

We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.

Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join us, you'll be empowered and given the right support to help your career grow.

As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.

We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.

We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.

Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you.

We are people connected to care.

Detailed job description and main responsibilities

In this role, you are accountable for:

• Provide leadership of multidisciplinary scrum team/s
• Delivery of products in-line with project and sprint goals
• Developing and maintaining motivated and self-organising teams
• Delivery team inductions and kick-off
• Facilitation of Ceremonies – daily stand-up, retrospective, sprint review, sprint planning and backlog refinement
• Identify blockers and help the team overcome them
• Management of Delivery Team worries / concerns and escalation, if appropriate
• Ensuring budget is in place and on track
• Tracking and reporting of progress
• On-going review of resource requirements
• Developing a proactive relationship with line manager and Programme Manager
• Participation in Delivery Manager Community and sharing of learning
• On-going learning, personal and professional development and the development of the Portfolio function as a whole

In addition to the above accountabilities, as post holder you are expected to:

• Undertake any other duties and responsibilities as agreed with your line manager and commensurate with your role
• Demonstrate the business' values and behaviours in all aspects of your conduct at work
• Ensure and maintain a safe working environment which reflects the business' health and safety policies and practices
• Be familiar with and adopt policies and practices governing finance, budgets and the procurement of services
• Ensure your behaviour reflects a commitment to and the benefits of equality and diversity in the workplace

Working relationship

Responsible to: Lead Delivery Manager

Key relationships and connections:

• Service Managers, Lead Digital Delivery Managers, Delivery Managers, Product Owners
• Digital Governance Team
• Senior Managers throughout the NHSBSA
• Internal and external service stakeholders
• Professional network

Person specification Personal Qualities, Knowledge and Skills

• Team leadership
• Planning and organisation skills
• Communicating with stakeholders at all levels
• Identifying opportunities for improvement

Experience

• Experience in a Delivery Manager or Scrum Master role or a Project Manager in an agile delivery environment.
• Facilitation of agile ceremonies
• Management and tracking of delivery finances
• Tracking and reporting team progress.
• Application of appropriate levels of governance to deliver teams.
• Risk management and removal of blockers.
• Experience in a Delivery Manager or Scrum Master Role within Government
• Experience of working to and meeting Government Digital Service Standards

Qualifications

• Degree or significant relevant experience working in an Agile delivery environment
• An appropriate recognised Agile methodology qualification
• Project Management qualification such as PRINCE 2, PMP

The NHSBSA is passionate about creating a diverse and inclusive organisation, which is a great place to work and truly reflects the diversity of our customers. We welcome applications from talented people of diverse characteristics including age, disability, gender identity and expression, race or ethnicity, religion or belief, sexual orientation, or any marginalised group. We also welcome applications from all those in the Armed Forces Community.

At the NHSBSA we pride ourselves on being a Disability Confident Leader, Stonewall Top 100 employer andwe'verecently been awarded the Employers Network for Equality and Inclusion Gold Standard benchmark.

We offer an invitation to the first stage of the selection process forpeople with disabilities thatwish to be considered under the Disability Confident scheme, and for members of the Armed Forces Community, whereall of the essential criteria in the person specificationare met.

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