Customer Service Advisor

1 week ago


Hastings, East Sussex, United Kingdom CDH Recruitment Ltd Full time

Main Duties

  • Dealing with all incoming telephone enquiries from Company Clients and new customers.
  • Deal with queries via telephone or, if not possible, transferring calls to the relevant member of staff.
  • Recording all incoming communications onto the case management system
  • Making calls as required to obtain information or provide information to any party involved.
  • Enter all quotes onto the case management system.
  • Follow up contact should be made after giving quotes.
  • Processing new instructions and sending initial documentation to relevant customers.
  • Amending and editing information on existing files when necessary.
  • To support the company and other members of staff when needed.
  • Might be required to do further administrative duties from time to time that do not fall within the normal daytoday role of the team.
  • Provide support for new projects and pilots. Members of the team will be expected to participate in new tasks as required by the business.

Qualifications and Experience

  • Relevant experience would be an advantage.
  • Excellent communication skills, wellspoken and personable; able to get on with diverse personalities.
  • Friendly and approachable.
  • Reliable and consistent.
  • Helpful and positive attitude.
  • Flexible attitude to working practices and demands.
  • Responsible, professional and trustworthy.
  • Good time management and organisational skills.
  • Good literacy and computer skills, especially Word and Excel.
  • Strong organisation, planning, problemsolving and multitasking skills.
  • Confident, resourceful and practical.
  • Selfmotivated with the ability to work alone or within a team.
  • Personal commitment to equality and diversity.
  • GCSE, or equivalent in Maths and English with a minimum grade C.
  • A level, or equivalent, in Maths and English with a minimum grade C.

Working Hours

  • Monday to Friday
  • 9am to 5:30pm with a 1hour unpaid break.
  • You may be expected to work the following hours on occasion depending on business needs. (Approx. every six months and you will be given prior notice).
  • Saturday 9:30am to 4:30pm with 1hour unpaid lunch break (lieu day given for Saturday worked)
  • Lates 10:30am to 7pm with 1hour unpaid lunch break


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