Customer Service
1 week ago
The Customer Happiness and Engagement Manager at TJC & Ideal World is at the heart of our mission to provide Unreasonable Hospitality.
This role is essential for crafting exceptional customer experiences and managing digital engagement platforms like our VIP closed Facebook community and TJC Reels project on our website.
Implement creative strategies to surprise and delight customers, including exclusive offers and personalized communications. Regularly ideate with the team to develop scalable, boundary-pushing customer service initiatives aligned with business goals.- Develop systems to collect and analyze customer feedback from various channels, using insights for continuous service improvement. Conduct regular training to embed the principles of Unreasonable Hospitality among all customer-facing staff. Maintain a comprehensive guide with case studies and examples to standardize exemplary service.
- Integrate the ethos of exceeding customer expectations into all company policies and interactions. Promote a culture that celebrates and rewards innovative customer service, using success stories to motivate staff.
- Lead the management and growth of the TJC VIP closed Facebook community.
- Engage members with regular updates, exclusive offers, and interactive content to build a loyal and active community.
- Analyse engagement metrics to refine and optimise community interactions.
TJC Reels Project Management:
- Oversee the strategic planning and execution of content for TJC Reels on the website.
- Collaborate with the marketing and content teams to develop compelling video content that engages viewers and promotes the TJC brand.
- Measure and report on the success of content initiatives, using data to drive future content strategies.
- Prepare concise reports with actionable insights for senior management, guiding strategic decisions across departments.
- Performance Analysis:
- Proven track record in customer service, community management, or a related field.
- Exceptional leadership and communication skills, capable of nurturing a team and community.
- Creativity and strategic thinking in developing engagement activities and content.
- Proficient in digital marketing tools and platforms, with a strong understanding of social media dynamics.
- Medicash Health Plan
- Life Insurance
- EAP (Employee Assistance Program)
- Free breakfast, fruits and energy bars (for London office)
- Free Parking Space
- Employee Discounts
- Employee Referral Program
- Cycle to work scheme.
Reporting:
Head of Customer Experience
-
Customer Service Advisor
7 days ago
Feltham, Greater London, United Kingdom Parker Car Service Full timeEstablished in 1989, Parker Car Service has evolved into the market leader for providing private hire services to over half a million customers within and outside of London. Voted Best Private Hire Company in the UK in 2017, we are always striving to be better and keep up the already high standard expected.We are currently looking for someone flexible who...
-
Customer Service
1 week ago
Feltham, Greater London, United Kingdom Rhodium Consulting Full timeCustomer Service / Sales Team Leader Position at Feltham, MiddlesexAre you a highly organized and proactive individual looking for a new challenge? Our client is seeking a Customer Service / Sales Team Leader to join their small friendly office team in Feltham, Middlesex.As a growing company supplying electrical products to the trade, this is a great...
-
Customer Service Executive
1 week ago
Feltham, Greater London, United Kingdom Freightserve Full timeCourier Customer Agent - Join Our Team! Freightserve recruitment is searching for a Courier Customer Agent to join a leading freight forwarder based in the Feltham, Middlesex area. Overview This is an exciting opportunity to be part of a company dedicated to providing high-quality, innovative, and efficient logistics services. Key...
-
Customer Service Executive
7 days ago
Feltham, Greater London, United Kingdom Freightserve Full timeFreightserve recruitment are looking for a Courier Customer Agent for a major freight Forwarder based in the Feltham, Middlesex area. BRIEF OVERVIEW This is a fantastic opportunity to join a company committed to providing quality, innovative value and logistics services. To meet customers' requirements for the safe and efficient transport of their cargo...
-
Customer Service Representative
3 weeks ago
Feltham, London, United Kingdom Reed Full timeCustomer Service Representative Annual Salary: Up to £35k (depending on experience) + Discretionary Yearly Bonus Location: Hatton Garden, LondonJob Type: Full-time We are seeking a dedicated Customer Service Representative to join our client's Diamond & Jeweler division in Hatton Garden. This role is integral to ensuring the timely shipment and receipt...
-
Logistics Customer Service advisor
1 week ago
Feltham, Greater London, United Kingdom Source4 Personnel Solutions Full timeDo you have a passion for logistics and customer service? Our client is seeking an energetic Logistics Customer Service Advisor to become an integral part of the team. This is a 6-9 month contract Fully office based Key Responsibilities:Working on orders and client queries unsupervisedProcessing ordersLiaising with all relevant parties to ensure that...
-
Air Import Customer Service Coordinator
7 days ago
Feltham, Greater London, United Kingdom Reed Procurement & Supply Chain Full timeAir Import Customer Service CoordinatorOur freight forwarding client is looking to recruit a dynamic and customer focused Air Import Customer Service Specialist to join their growing Air Operation in Hounslow.WHAT ARE YOU GOING TO DO?Reporting into the Air Import Customer Service Manager, you will act as the key contact for customers and managers supporting...
-
Sales / Customer Service Team Member
7 days ago
Feltham, Greater London, United Kingdom Langridge Organic Products Ltd Full timeWe are looking for a dynamic, enthusiastic individual to join our Sales / Customer Service Team working in Organic Fresh Produce based in Feltham, West London.Your main duties will include:Answering calls from customersProcess customers orders with a high level of accuracy and attention to detailAssist sales team in general office administrationProactive...
-
Customer Care Specialist
2 months ago
Feltham, Greater London, United Kingdom Kuehne Nagel Full timeWe have a fantastic opportunity for a Customer Care Specialist (AOG) to join our Aerospace team inHeathrow, based at HSCC Your Role Our Aerospace CCL team at Kuehne+Nagel provides individual solutions for our aerospacecustomers' transport and logistics needs, ensuring a seamless flow of aerospace goods across theglobe and ensuring critical components reach...
-
Customer Care Specialist
3 weeks ago
Feltham, Greater London, United Kingdom Kuehne Nagel Full timeWe have a fantastic opportunity for a Customer Care Specialist (AOG) to join our Aerospace team inHeathrow, based at HSCC Your Role Our Aerospace CCL team at Kuehne+Nagel provides individual solutions for our aerospacecustomers' transport and logistics needs, ensuring a seamless flow of aerospace goods across theglobe and ensuring critical components reach...
-
Customs Broker
7 days ago
Feltham, Greater London, United Kingdom Ascent Sourcing Ltd Full timeCustoms Broker£30,000 + upto 13% bonus & benefitsFeltham/HeathrowOur client are a market leader in UK & EU gateway logistics solutions, located in Feltham. They have a rich history, trading since 1999. They offer specialist bespoke solutions for the international freight forwarding industry, e-commerce business, globalcourier & postal systems.Job RoleThis...
-
Service Advisor
7 days ago
Feltham, Greater London, United Kingdom Cordwallis Group Full timeJob AdvertCordwallis Group are a family business and that is just one of the things that sets us apart from other commercial dealershipsResponsibilities: Deal with customer needs facetoface and over the phone with a professional and friendly approach Work in Progress (WIP) control for the workshop MOT and service scheduling Updating customers with vehicle...
-
Senior Customer Care Manager
7 days ago
Feltham, Greater London, United Kingdom Oshkosh Full timeAbout Oshkosh AeroTech, an Oshkosh company Oshkosh AeroTech is a leading provider of aviation ground support products, gate equipment and airport services to commercial airlines, airports, air-freight carriers, ground handling and military customers. Oshkosh AeroTech offers products that make a difference in people's lives by supporting those in our...
-
Trainee Service Advisor/ Service Advisor
7 days ago
Feltham, Greater London, United Kingdom ASI Recruitment Full time'Find a job you like, and you add five days to every week.' — H. Jackson BrownTrainee Service Advisor/ Service AdvisorUp to £30k£39k OTEFull training Given.No Experience NeededNo WeekendsHeathrow AreaJob OpportunityDo you have great customer service skills? Are you looking for a career not just a job?My client is looking for an enthusiastic individual...
-
Customer Happiness and Engagement Manager
7 days ago
Feltham, Greater London, United Kingdom TJC Full timeRole IntroThe Customer Happiness and Engagement Manager at TJC & Ideal World is at the heart of our mission to provide Unreasonable Hospitality. This role is essential for crafting exceptional customer experiences and managing digital engagement platforms like our VIP closed Facebook community and TJC Reels project on our website.Key ResponsibilitiesCustomer...
-
Customer Happiness and Engagement Manager
7 days ago
Feltham, Greater London, United Kingdom TJC Full timeRole IntroFind out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.The Customer Happiness and Engagement Manager at TJC & Ideal World is at the heart of our mission to provide Unreasonable Hospitality. This role is essential for crafting exceptional customer experiences and managing digital...
-
Fleet Assistant
7 days ago
Feltham, Greater London, United Kingdom Parker Car Service Full timeEstablished in 1989, Parker Car Service has evolved into a market leader for providing private hire services to over half a million customers within and outside of London.We are currently looking for someone flexible who would be open to work days and nights including weekends.The Position:We are looking for an enthusiastic, keen and dynamic individual to...
-
IT Security Officer
7 days ago
Feltham, Greater London, United Kingdom UK Civil Service Full timeJob summaryAs an important part of the Ministry of Defence, Defence Intelligence (DI) provides intelligence analysis, specialist outputs and advice that supports decision making across government. At the heart of DI is the National Centre for Geospatial Intelligence (NCGI).As part of NCGI the Defence Geographic Centre (DGC) provides geographic information,...
-
Fleet Assistant
7 days ago
Feltham, Greater London, United Kingdom Parker Car Service Full timeEstablished in 1989, Parker Car Service has evolved into a market leader for providing private hire services to over half a million customers within and outside of London.We are currently looking for someone flexible who would be open to work days and nights including weekends.The Position:We are looking for an enthusiastic, keen and dynamic individual to...
-
Customer Care Advisor Social Media
1 week ago
Feltham, Greater London, United Kingdom Hays Specialist Recruitment Limited Full timeWelcome to our company! Are you ready to join a digital and e-commerce business as a Customer Care Advisor in Feltham? Picture yourself in modern offices, collaborating with a passionate team focused on enhancing customer satisfaction. This exciting role has opened up due to company expansion. We proudly serve over 25m customers annually in the UK and...