Business Banking Specialist

2 weeks ago

Cardiff, Cardiff, United Kingdom Starling Bank Full time
We are currently seeking experienced individuals to join the role of Business Banking Specialist.
We're on a mission to disrupt financial services. Since we were founded in 2014 Starling Bank has grown to over 3m customers, including nearly 500,000 SME customers. Our customers have deposited over £9bn with us, and we have nearly £4bn in assets.

We're ranked number 1 for customer satisfaction in the UK, and intend to continue disrupting the UK market to improve customer experiences in banking.

Our free Business Banking proposition is unique and market leading.

As we grow our digital services to UK SMEs and provide a truly revolutionary banking experience, we need a team of business specialists who are able to support our SME customers.

This person will provide dedicated customer service to our Business Banking clients with accountability for sales, service, risk and operational delivery.

This role will have both external and internal stakeholders.

About the role:

  • Business verification you will talk to newly onboarded businesses and those who are updating their KYB or KYC information or changing ownership. You will understand the business and provide input into the risk assessment. You'll ensure that Starling's KYB is up to date and decisions are taken in line with our risk appetite.
  • You will support payment reviews, these are a time critical process and a key moment of truth for customers. You will help support the risk assessment and confirmation of checks. You will balance the customer outcome with protecting the bank and ensuring we comply with our regulatory obligations.
  • You will help support customers where required. Our digital first proposition exceeds customers expectations, but sometimes they need additional support. You will provide that support and then work with the team to identify new solutions as required, to build our digital proposition further.
  • You will support other colleagues in the bank you will get referrals involving investment round payments and potential business closures your role in this time will be to support with customer calls, understanding the business, and material changes future plans, analysing supporting information
  • Through your role you will have a unique insight into our customers, this will enable you to Identify trends & behaviour that you will feed into our feedback loops, resulting in further improvements to our proposition.
Build a strong KBI network through attending and organising regional networking events. Raising brand awareness and profile through building strong key links with external professionals and business owners.

Requirements:

  • Optimising the existing relationships by assisting in the delivery of solutions, products, and services appropriate to meet customer needs
  • Face to face meetings with our Business Banking clients
  • Seeking new opportunities and nurturing existing relationships to identify new business opportunities
  • Deepen understanding of the client through proactive risk assessments and customer due diligence reviews
  • Have strong understanding of corporate onboarding process and be hands on in supporting new and existing clients' in their onboarding journeys with Starling
  • Provide endtoend support for customers and resolve complex queries
  • Own, manage and resolve customer enquiries within agreed timescales, ensuring the best possible outcome and dealing with feedback effectively
  • Be an SME business expert. Understand business banking, Starling products, and fintech movement
  • Understand the wider macro economic landscape impacting businesses and aware of the competitive landscape for businesses in their respective region
  • Being an advocate/brand ambassador for Starling Bank and develop the bank's profile in the wider community

About You:

Experience of working in relevant environment/s, i.e. Business/Corporate Banking, Financial Services

Be able to speak confidently to key stakeholders within our businesses, driven by a desire to give a better banking experience.

You will be supported to offer the best banking service to SMEs and to help them focus on building their business
You'll be resolute in improving our proposition by working with our colleagues. You will want a chance to make a difference within Starling
You will care passionately about businesses and want to understand the customers you meet
You will be a team worker. You will work closely with your team and you will work closely with your colleagues in the bank.
Starling Bank supports customers 24/7, 365 days a year. We do this by working as a team.

This is a hybrid role based in the Cardiff area with a requirement to travel to base office and other Starling offices as well as customer premises and other relevant business locations when necessary.

Looking forward, the SME team will be available to support Monday to Friday - 8am to 8.30pm, and Saturday and Sunday (8am to 6pm).

We will operate an on call model for emergencies

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