Service Advisor

2 weeks ago


Peterborough, Peterborough, United Kingdom Steven Eagell Group Full time

Service Advisor

Peterborough
Ready for an exciting career? With an award-winning employer?


We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world's largest automotive brand.


The Steven Eagell Group is an award-winning employer and Europe's largest Lexus and Toyota retailer, with 44 locations across the Southeast, East of England, and West Midlands.

Our foremost objective is to offer complete satisfaction to every one of our valued customers.


We are currently expanding our business and are now offering an exciting opportunity to join the team, as
Service Advisor at our
Peterborough branch.

This is a full-time role, working Monday - Friday 8:00am - 6:00pm, with rotational Saturdays. We will provide excellent training and genuine career progression opportunities in return.

Role Responsibilities:

  • Ensuring that we always provide the highest level of after sales customer care and satisfaction, giving the customer the best possible experience.
  • Talks and listens to customers to build rapport and understand their service/repair requirements.
  • Uses a good understanding of the customer's needs to guide them towards the product/service that will best meet their needs.
  • Provides accurate estimates for servicing and repairs, ensuring that the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly.
  • Introduces the customer to the appropriate technician to discuss details of the work that is required, where this will add value for both the customer and the dealership.
  • Schedules work to meet customer requirements, considering workshop/body shop utilisation targets, job complexity and parts availability.
  • Encourages the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions.
  • Works with colleagues and other teams across the centre to provide a seamless service to customers (e.g., by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
  • Ensures opportunities for sales by other teams are followed up by the most appropriate specialist.
  • Ensures that each service or repair is followed up with a personal call to check the customer is happy with the service provide.

What you'll bring to the role:

  • A proven high level of customer service skills, and enjoyment in working with the people.
  • Previous experience of working in customer service, preferably in an automotive setting but not essential
  • Strong communication skills and the ability to explain complex matters in understandable terms.
  • Able to take initiative and ownership of issues with a proactive cando attitude.
  • Able to multitask and switch between tasks whilst remaining organised.
  • A team player who offers help and support to others.
  • Willingness to learn and keep up to date with product and technical information.
  • Thrives in a highpressured environment.

In return:

  • Fulltime, permanent position
  • Car Benefit Scheme (after successful completion of probation period)
  • Comprehensive training provided.
  • 25 days of holiday (+ Bank Holidays)
  • Company pension scheme
  • Staff discount scheme
  • Sick pay
  • Health and wellbeing programme
- ______________________________________________

Privacy Notice:

Job Type:
Permanent

Pay:
Up to £35,000.00 per year

Benefits:

  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Private medical insurance
  • Referral programme
  • Sick pay
  • Store discount

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Work Location:
In person
  • Service Advisor

    2 weeks ago


    Peterborough, Peterborough, United Kingdom Command Full time

    Service Advisor - Fast Moving Car Dealership - NO UP SELLING TO BE DONE or TARGETS to Hit Basic salary £28,000 (& No Bonus's to TRY and hit) Prime Location Great Brands No Weekend WorkingOur client is a part of an independent dealership group who represents many reputable Brands in the world. Our client is seeking a Service Advisor from a motor trade...

  • Service Advisor

    2 weeks ago


    Peterborough, Peterborough, United Kingdom Red House Recruitment Ltd Full time

    Our client, a FranchisedDealership in the Peterborougharea has a fantastic opportunity for a Service Advisor / Service Consultant to join their team.Basic Salary:£26,000, with realistic earnings of £32,000**, further benefits to be discussed during interview.Experience required:Service Advisor experience in an automotive environment required. A full UK...


  • Peterborough, Peterborough, United Kingdom Service Care Solutions Full time

    Leaving Care Personal AdvisorService care Solution are currently recruiting for a Leaving Care Personal Advisor in PeterboroughAs a Leaving Care Personal Advisor you would be supporting Care Leavers aged 16-25 as they transition into adulthood. This is a Hybrid position.Main ResponsibilitiesAs a Leaving Care Personal Advisor, you will be responsible for:To...


  • Peterborough, Peterborough, United Kingdom KPI People Full time

    Temporary Service Advisor - Peterborough -£14 - £15 Per Hour -Weekly Pay -No Saturdays -Flexible Contract Length -Our client, a prestige brand car dealership in Peterborough have the requirement for an experience Temporary Service Advisor to join them on an immediate start contract.As a Temporary Service Advisor your duties will include:Meet and Greet...


  • Peterborough, Peterborough, United Kingdom Lisa Wright Recruitment Full time

    Lisa Wright Recruitment are currently recruiting for a Customer Service Advisor to work for a company based in Peterborough, Cambridgeshire.The company are renowned in their field and pride themselves on providing a high level of service to their customers.This would be a great opportunity for someone who is looking to transfer their retail or hospitality...

  • Service Advisor

    2 weeks ago


    Peterborough, Peterborough, United Kingdom Marshall Motor Group Full time

    Service Advisor:Job descriptionCustomer Service AdvisorLocation: Vauxhall & Compound PeterboroughHours: 47.25 hours per week, including Saturday mornings on a rota basisSalary: Basic plus OTE up to £36,000 (site dependent)Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and...


  • Peterborough, Peterborough, United Kingdom Herts Urgent Care Full time

    TITLE- Service AdvisorHOURS- Part time/ Various rotasLOCATION- Peterborough - HybridWe are looking for Service Advisors to join our team in Peterborough who assist with the smooth running of the IUC Contact Centres by delivering an efficient and level of call handling for both patients and healthcare professionals.As a Service Advisor you will be the first...

  • Service Advisor

    2 weeks ago


    Peterborough, Peterborough, United Kingdom Jago Consultants Full time

    Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service? If the answer is yes to the above then we want to hear from you Our Dealership in Peterborough is looking to recruit a new Service Advisor. About the position The successful candidate for our Service Advisor...

  • Service Advisor

    2 weeks ago


    Peterborough, Peterborough, United Kingdom Smiths Motor Group Full time

    Do you have a passion for customer service and are looking for a new challenge? Do you want to work for a forward-thinking family business and one the automotive industry's most innovative brands? If the answer is yes, then please keep reading.We are looking to recruit a part-time service advisor for our busy service department at our Hyundai dealership in...

  • Service Advisor

    2 weeks ago


    Peterborough, Peterborough, United Kingdom Close Motor Company Peterborough Full time

    Close Motor Company Mitsubishi/ Subaru/ Isuzu/ SsangYong Peterborough currently seek a Service Advisor to work at their Franchise site in Peterborough.The role consists of: Meet and greet of customers, booking customers in for their service and repair needs, Keeping customers up to date with their vehicle while in our modern workshop, invoicing and much much...


  • Peterborough, Peterborough, United Kingdom Infinity Recruitment Consultancy Limited Full time

    Are you seeking a Monday to Friday Customer Service role? Do you have customer facing experience in a retail setting or similar or do you have telephone based customer service experience? Our successful client, with offices based in Huntingdon, is seeking a Customer Service Advisor to join them on a permanent full time basis working 8am - 4.15pm /...

  • Service Advisor

    2 weeks ago


    Peterborough, Peterborough, United Kingdom Smiths Motor Group Full time

    We are looking to recruit a full-time service advisor for our busy service department at Smiths Hyundai in Peterborough. This is a key role, being on the front line of delivering industry-leading standards of customer care and satisfaction.Salary:Up to £34,000 OTE (per year)Working Hours: 8am to 6pm Monday to Friday. No weekendsKey Duties Ensure the highest...

  • Service Advisor

    2 weeks ago


    Peterborough, Peterborough, United Kingdom City Group Recruitment Limited Full time

    Service AdvisorLocation : PeterboroughSalary £ £28000 Quoting on repair work Advise on estimated costs of repairs and work to be undertaken Discussing work progress with the service engineers Helping with the maintaining stock levels in service van for engineers Communicating with engineers to assist the team with technical advice and guidance. Ensure...


  • Peterborough, Peterborough, United Kingdom Adecco Full time

    Adecco are looking for a customer service advisor to join a fast-growing utilities company in Peterborough City Centre. This role is suitable for someone with excellent customer service skills who is comfortable speaking to customers over the phone.This job role includes two shift patterns: 9am to 5:30pm and 12pm to 8:30pm. You will be required to work both...


  • Peterborough, Peterborough, United Kingdom Accent Group Full time

    Customer Service Advisor At Accent we believe everyone has the right to a safe, secure and warm place to call home. Are you ready to go above and beyond to help our customers with their repairs and maintenance queries? We're looking for Customer Service Advisors to join our Repairs team in Peterborough . About the role and person: Flexible working...


  • Peterborough, Peterborough, United Kingdom Activate Group Limited Full time

    Basic starting salary of £20,500.00, with a guaranteed further £500 uplift after probationRole:Customer Service AdvisorLocation: Hampton, PeterboroughStart Dates: 24th April 2023Shift Patterns:Monday to Friday and 4 on 4 off shifts availableJoin our friendly, fast-paced contact centre and help us deliver outstanding service.In return, we'll offer you a...


  • Peterborough, Peterborough, United Kingdom Activate Group Limited Full time

    Basic starting salary of £21,255, increasing to £22,000 after completing probation + quarterly bonus of £300Role:Customer Service AdvisorLocation: Hampton, PeterboroughStart Dates: 3rd July 2023 & 31st July 2023Shift Patterns:Monday to Friday, 4 on 4 off shifts available 7am-7pm, 9am-9pm & 11am-11pmJoin our friendly, fast-paced contact centre and help us...


  • Peterborough, Peterborough, United Kingdom Reed Business Support Full time

    Reed are recruiting for our highly reputable company based in Peterborough for a Customer Service Advisor for an immediate start**- Competitive salary £££ Monday Friday 9AM 530PM Office based role Peterborough City Centre**: Having worked in a Customer Service/Admin environment is essential**Role:**: Taking inbound calls Admin duties Building...


  • Peterborough, Peterborough, United Kingdom Adecco Full time

    We are looking for customer service advisors to join an inclusive, creative and unique company based in Oundle near Peterborough. This role is suitable for a friendly individual who is comfortable speaking to customers on the phone and has a knack for maximisingsales opportunities when taking orders.You will be responsible for taking calls from customers and...


  • Peterborough, Peterborough, United Kingdom Savills Full time

    Role OverviewWe have an exciting opportunity for an experienced Customer Service Advisor to join The Hub Property Services team.The job purpose is to answer inbound telephone calls from residential tenants, reporting repairs and estate related matters; to plan, instruct and administer property compliance servicing, certification and remedial works for...