Operations Supervisor

7 days ago


London, Greater London, United Kingdom Just eat Takeaway Full time

All about the role


The Scoober expansion is a hugely exciting project and one of the key priorities for our business, and it's poised to place JET as a market leader in food delivery.

You will be responsible for leading a large team of Couriers.


An Operations Supervisor plays a vital part being the key contact for the team in the daily business of food delivery.

Without you, the operations won't run efficiently.

As part of this varied role, we're also counting on you to:

  • Lead and support a team of Couriers with their day to day queries
  • Be able to influence others and have tricky conversations
  • Train and onboard new starters
  • Check and issue equipment (e.g; ebikes, scooters, locks and branded clothing)
  • Work as one team to ensure we deliver an outstanding customer service
  • Empower your team to hit the city records and service level agreements to deliver results
  • Assist with scheduling and partner with Live Operations team to monitor
  • Courier performance

Can you deliver

Here's what we're looking for from our Operations Supervisor expert

  • Previous experience running and supporting a team within customer service, operations, logistics or hospitality
  • We need you to be flexible we work five different shifts from 06:00 to 01:30 five days a week
  • Ability to tackle any issues that arise and communicate them to the wider team
  • Flawless English (written & spoken)
  • A selfstarter with a proactive, wellorganised approach to your work
  • Able to adapt to a dynamic environment where priorities can change & new business challenges arise

Here is our offer


Here at JET, we offer our colleagues the chance to develop and grow alongside top talent in one of the world's leading food delivery companies.

By providing a creative, dynamic and innovative environment, we empower our people and give them the ingredients for success.

Diversity, Inclusion & Belonging

More about us


Want to know more about our company vision, culture or career growth opportunities? Have a look at our careers site.



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