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Vehicle Sales Support
3 months ago
This is a 37.5 hour per week role.
There is an expectation that the role will work on alternate Saturdays, for which time off in lieu during the week will be given.
_
We're a small family business who have been selling second hand cars since 1958 and we have many repeat customers coming back to us because of how we do business.
**Here's what you'll be doing:
- *
- Keeping our online Dealer Management System Database and Website up to date including entering vehicle details, photographing vehicles, and vehicle descriptions.
- Greeting our customers on arrival and accompanying them on test drives and being able to talk them through the features of the car.
- Helping to keep the forecourt tidy and organised ensuring up to date pricing and spec sheets are displayed in vehicles.
- Manoeuvring vehicles ready for viewings, test drives, photography and handovers.
- Using the online portal to set up warranties as required.
- Undertaking vehicle handovers including going through paperwork with customers, helping them to get their new vehicle taxed and showing them the controls in their new car.
- Occasionally taking inbound calls and enquiries via live chat and phone and sending customer e mails no cold calling is required.
- Managing the service department diary with taking bookings, organising paperwork and ordering parts when required.
- Inspecting vehicles for damage upon delivery.
- Provide administrative support to the sales team, including managing calendars, scheduling appointments, and preparing sales documents
- There'll also be a need to undertake driving jobs from time to time e.g. vehicle pick ups and drop offs.
Qualifications:
- Have a genuine interest in cars and be able to explain the features to customers
- Strong communication skills, both verbal and written
- Excellent phone etiquette and customer service skills
- Proficient in using CRM software and other relevant sales tools
- Ability to prioritise tasks and manage time effectively
- Attention to detail and strong organisational skills
- Previous experience in sales support or a similar role is preferred
- Ability to work on own initiative and occasionally unsupervised for short periods of time.
- Ability to work weekends.
- Full training will be provided. Hold a valid UK manual driving licence
Benefits:
- Competitive salary based on experience
- Yearly bonus
- Health insurance coverage
- Paid time off and holidays
Job Types:
Full-time, Permanent
Pay:
£24,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- Onsite parking
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Yearly bonus
Work Location:
In person