Welcome & Service Assistant

2 weeks ago


Royston, Barnsley, United Kingdom National Trust Full time

Position: Welcome and Service Assistant

Company: National Trust

Summary: As the public face of our properties, you'll provide a warm, friendly welcome, give information about the property, answer questions, and ensure everyone has an enjoyable and memorable visit.


Salary: £11.64 per hour

Contract duration: Permanent

Hours: 15 hours per week


What it's like to work here: Reporting to the Welcome and Service Assistant Manager, you'll be part of a team of 7 Welcome and Service Assistants working at Wimpole Estate. You'll be joining a vibrant and enthusiastic team, passionate about providing an excellent welcome to our visitors.

As part of our team, you'll excite our visitors about all that Wimpole has to offer, history, nature, glorious walks, and fun at the farm.


What you'll be doing: Day to day, you'll deliver a great all-round customer service experience. You'll be on hand answering queries and listening to our visitors' needs so you can share the right information. Your role is to ensure our visitors have the best day possible. You'll have the chance to be involved in various aspects of the visitor experience, from key property events to social media promotion - no two days are the same.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated, and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.


Who we're looking for:

  • Customer-focused with an understanding of the importance of great service
  • A team player but also capable of working on your own initiative
  • Well-organized and adaptable
  • Willing to learn new skills
  • Have a positive attitude

The package:

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve.

We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust places for you, a guest, and your children (under 18)
  • Tax-free childcare scheme
  • Rental deposit loan scheme
  • Season ticket loan
  • EV car lease scheme
  • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
  • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most Trust places

Find out more about the benefits we offer to support you.



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