Retail Customer Advisor

2 weeks ago

Belfast, United Kingdom Threeuk Full time £12
Retail Customer Advisor (Belfast Victoria Square) - 20 hours

Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer.
Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country (Enders Analysis). Three has more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning our customers will benefit from an outstanding experience when using the next generation of mobile technology.

At Three, our vision is better connectivity every day, for every customer. We need the right team for us to be at our best. We'll give you lots of opportunities to develop and show your drive to succeed in an environment that supports and prepares you for the next level of your career. You never know, you could be managing one of our stores in the future
That means:
  • Understanding each customer and their needs
  • Setting the bar on coverage, reliability and customer care
  • Providing amazing experiences that make people feel good
  • Achieving personal and store KPI's
  • Matching our products and services to our customer's needs and selling them our amazing state of the art products and services.
  • Drive our customer experience by engaging in great conversations with customers and ensuring they leave our stores happy.
  • Offer solutions to customers with general mobile or network queries (we'll teach you how to answer these)
  • Typically working 4 days per week, including weekends.

To achieve this, we need people who are customer focused. People who go beyond the expected and work as one team. People who can wow our customers. Showing them how technology can elevate everyday moments into something truly special.
Our people make us who we are. We're a diverse and inclusive bunch, and it's important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
Just a heads up. You don't need knowledge in our products, the ambition and drive to learn will do just fine.

Job Description

£12 per hour

A brand new smartphone on an Unlimited data plan

On-target bonus of 25%, paid out monthly based on your store's performance

Individualbonusaccelerators for high performers

Great discounts with our Perks at Work scheme

Great training courses and career development opportunities

Qualifications

  • Experience in a customer facing role
  • Awesome communication skills
  • Willingness to learn
Additional Information

Our people make us who we are. We're a diverse and inclusive bunch, and it's important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

The benefits

Company Pension Scheme

Up to 31 days annual leave plus 2 bank holidays and 3 personal days

Wellbeing & learning and development initiatives

Three celebrates - monthly&annual awards

Discounts across 1000s of retailers, activities, gyms and health clubs

Life Assurance

Brand new smartphone & unlimited data plan

Uber credits to use on travel or Uber Eats

As part of our Inspiring Careers series, we are celebrating the uniqueness of our employees' career journeys. This series is all about learning more about the different ways our people have shaped the

Welcome back to our exciting new series, where we uncovering the diverse careers of people working at Three We want to celebratethe uniqueness of each individual's career journey, sharing stories tha

Three is well on its way to achieving gender balance, but there is more work to be done, especially around getting more women into tech, its chief people officer tells Ashleigh Webber.Like many emplo

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Find out what it's like to work at Three from the people who know in our retail stores.

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