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Marine Product Support Specialist

3 months ago

Southampton, Southampton, United Kingdom Garmin (Europe) Ltd Full time
Are you passionate about Marine Products?

Do you have experience in the Marine industry or even our Garmin Marine products?
-
Knowledge/Experience of the Marine Industry and/or Garmin Marine products is essential._

Hybrid Working from Home - Can work up to 2 days a week from home (after probation)

SOUTHAMPTON

£26,500 p.a. plus excellent benefits (All Listed Below)
This role exists within a busy call centre environment in the Marine Technical Support team.


You will also be part of a second level support team, assisting the rest of EMEA at a high level.

Responsible for meeting daily team and personal performance targets to ensure we are delivering a good customer service to our consumers.

Support with testing units to resolve customer issues.

Key Duties Include:

  • Investigate customer's problems, providing accurate and factual replies.
  • Escalate customer queries as required.
  • Liaise with Sales Managers to support customer requirements.
  • Promoting clear communications between Garmin Europe and its customers.
  • Continually improve your knowledge of the Marine technologies developed by Garmin.
  • Propose knowledge support articles for all members of the team to use.
  • Provide the Marketing department with support during the organisation and execution of Boat/ Marine shows as required.
  • Ensure that ISO procedures are observed.
Other duties as and when requested by Manager.

About you:

  • Professional qualifications or experience in Marine. This is a must. Knowledge about Garmin Marine products
  • Office based qualification & Basic office skills.
  • Some experience of working in a customer focused environment.
  • Clear spoken English and a polite telephone manner. Dutch or Polish speaking would be an advantage
  • Qualified to GCSE level or equivalent.

Why Work for Garmin
We offer an amazing range of benefits (some only after passing your 6 months probation with us):


  • Hybrid Working from Home
  • Can work up to 2 days a week from home (after probation):
-
21 days holiday rising to 28 days with service, plus all Bank Holidays:


  • Celebration day for your birthday and another celebration day for your employment anniversary:
-
Casual dress:

-
Hours 40 per week 8.30am to 5.

30pm:
-
Opportunities for Training and Career Progression:


  • Private Medical Scheme, Social Events, Subsidised Staff Restaurant, Free Car Parking, Pension Scheme, Life Assurance Plan, Critical Illness Cover and Employee Support Program

Salary:
£26,500.00 per year

Benefits:

  • Employee discount
  • Life insurance
  • Referral programme

Schedule:

  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Southampton: reliably commute or plan to relocate before starting work (required)

Experience:

  • Marine: 1 year (required)

Work authorisation:

  • United Kingdom (required)

Work Location:
One location