Front of House
1 week ago
Join our dynamic team at Play at Pins, an exciting and vibrant entertainment venue nestled in the heart of the City within the Hayes shopping complex.
We're open seven days a week, offering interactive boutique bowling, Karaoke, a full bar, an array of games, and thrilling escape room experiences.
We are currently seeking an experienced, proactive, enthusiastic, and self-assured Front of House team member to enhance our customer experience.
As a vital part of our team, you will possess exceptional hospitality skills and a keen ability to responsibly maximize customer spending.
Your primary role will be to manage the venue's floor and ensure that every guest enjoys an exceptional visit.
In addition to this you will be the first point of contact during the evenings and weekends for potential bookings on the phone and through the booking system.
Every opportunity to upsell with in the venue should be exhausted by yourself and the team whilst building relationships with customers to increase return visits.
You will lead a team within the venue focusing on promotion and customer service.Key Responsibilities:
- Extend a warm welcome to patrons and provide guidance as needed.
- Effectively manage reservations and walkin customers to ensure a seamless and enjoyable experience.
- Offer valuable support to our booking team.
- Engage with visitors on the upper levels and outdoors, promoting our venue.
- Flexibility to work during evenings and weekends is essential.
- Supporting the venue manager in ensuring the team is deployed in an efficient manner to maintain our high levels of customer service.
- Assist in the enforcement of venue policies and procedures, including age restrictions and safety regulations.
- Maintain knowledge of current promotions, events, and offerings to effectively inform customers.
- Contribute to the training and onboarding of new team members, sharing your knowledge and expertise.
If you're ready to be a part of our exciting team and believe you have what it takes to excel in this role, we'd love to hear from you.
Job Types:
Full-time, Part-time, Permanent
Salary:
From £24,000.00 per year
Benefits:
- Company pension
- Employee discount
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
- Tips
Application question(s):
- How would you greet a customer just arriving?
Experience:
- front of house: 2 years (required)
Licence/Certification:
- APLH (Personal licence) (preferred)
Work Location:
In person
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