Current jobs related to Senior Manager, Root Cause - Kent - Skillful

  • Senior Metallurgist

    6 days ago

    Kent, United Kingdom Green Folk LTD Full time

    Senior Metallurgist Job DescriptionWe are seeking an experienced Senior Metallurgist to join our team at Green Folk LTD. As a key member of our engineering department, you will be responsible for ensuring the quality and integrity of our castings.Key Responsibilities:Develop and implement metallurgical processes to improve casting quality and reduce...

  • Senior Metallurgist

    6 days ago

    Kent, United Kingdom Green Folk LTD Full time

    Senior Metallurgist Job DescriptionWe are seeking an experienced Senior Metallurgist to join our team at Green Folk LTD. As a key member of our engineering department, you will be responsible for ensuring the quality and integrity of our castings.Key Responsibilities:Develop and implement metallurgical processes to improve casting quality and reduce...

  • Quality Assurance Manager

    1 week ago

    Kent, United Kingdom The Sterling Choice Full time

    The Sterling Choice is seeking a seasoned Technical Manager to drive food safety, compliance, and quality across their site. This role is ideal for a QA Manager or Senior Food Technologist looking to take on additional responsibilities and progress their career. Key Responsibilities: Ensure compliance with food safety, legal, and customer standards. Lead and...

  • Quality Assurance Manager

    1 week ago

    Kent, United Kingdom The Sterling Choice Full time

    The Sterling Choice is seeking a seasoned Technical Manager to drive food safety, compliance, and quality across their site. This role is ideal for a QA Manager or Senior Food Technologist looking to take on additional responsibilities and progress their career. Key Responsibilities: Ensure compliance with food safety, legal, and customer standards. Lead and...

  • Senior Quality Engineer

    3 weeks ago

    Rochester, Kent, United Kingdom Atlas Recruitment Group Limited Full time €50,000

    Senior Quality Engineer - upto £50K pa - Rochester My client are a large, global business with a growing Quality Assurance Team, now looking to appoint a Senior Quality Engineer. The Senior Quality Engineer will be implementing the internal Quality Assurance strategy for development projects. You will plan, conduct, report and effectively communicate...

  • Quality Assurance Manager

    1 week ago

    Kent, United Kingdom The Sterling Choice Full time

    Job Title: Quality Assurance ManagerAt The Sterling Choice, we are seeking a highly skilled Quality Assurance Manager to join our team. As a key member of our organization, you will be responsible for ensuring compliance with food safety, legal, and customer standards.Key Responsibilities:Compliance and Quality Management: Lead and improve GMP, HACCP, TACCP,...

  • Quality Assurance Manager

    1 week ago

    Kent, United Kingdom The Sterling Choice Full time

    Job Title: Quality Assurance ManagerAt The Sterling Choice, we are seeking a highly skilled Quality Assurance Manager to join our team. As a key member of our organization, you will be responsible for ensuring compliance with food safety, legal, and customer standards.Key Responsibilities:Compliance and Quality Management: Lead and improve GMP, HACCP, TACCP,...

  • Senior Quality Assurance Engineer

    4 days ago

    Kent, United Kingdom VIQU Limited Full time

    Senior QA EngineerVIQU Limited is seeking a highly skilled Senior QA Engineer to join their growing Quality Assurance team. As a Senior QA Engineer, you will be responsible for implementing best practices for quality assurance, asset tracking, and data-driven analysis.Key Responsibilities:Ensure compliance with company health and safety standards.Proactively...

  • Senior Quality Assurance Engineer

    4 days ago

    Kent, United Kingdom VIQU Limited Full time

    Senior QA EngineerVIQU Limited is seeking a highly skilled Senior QA Engineer to join their growing Quality Assurance team. As a Senior QA Engineer, you will be responsible for implementing best practices for quality assurance, asset tracking, and data-driven analysis.Key Responsibilities:Ensure compliance with company health and safety standards.Proactively...

  • Senior Quality Assurance Engineer

    6 days ago

    Kent, United Kingdom VIQU Limited Full time

    Senior QA EngineerVIQU Limited is seeking a highly skilled Senior QA Engineer to join our team. As a Senior QA Engineer, you will be responsible for implementing best practices for quality assurance, asset tracking, and data-driven analysis.Key Responsibilities:Ensure compliance with company health and safety standards.Proactively introduce new methodologies...

  • Senior Quality Assurance Engineer

    7 days ago

    Kent, United Kingdom VIQU Limited Full time

    Senior QA EngineerVIQU Limited is seeking a highly skilled Senior QA Engineer to join our team. As a Senior QA Engineer, you will be responsible for implementing best practices for quality assurance, asset tracking, and data-driven analysis.Key Responsibilities:Ensure compliance with company health and safety standards.Proactively introduce new methodologies...

  • Engineering and Maintenance Manager

    3 weeks ago

    Kent, United Kingdom Hyper Recruitment Solutions Full time

    Job SummaryWe are seeking a highly skilled Engineering and Maintenance Manager to join our team at Hyper Recruitment Solutions. As a key member of our organization, you will be responsible for overseeing the design, planning, construction, and maintenance of equipment, machinery, buildings, and other facilities.As the Engineering and Maintenance Manager, you...

  • Senior Quality Engineer

    2 weeks ago

    Rochester, Kent, United Kingdom Atlas Recruitment Group Ltd Full time €50,000

    Senior Quality Engineer - upto £50K pa - Rochester Our client are a large, global business with a growing Quality Assurance Team, now looking to appoint a Senior Quality Engineer. The Senior Quality Engineer will be implementing the internal Quality Assurance strategy for development projects. You will plan, conduct, report and effectively communicate...

  • Senior Quality Engineer

    2 weeks ago

    Rochester, Kent, United Kingdom Atlas Recruitment Group Ltd Full time €50,000

    Senior Quality Engineer - upto £50K pa - Rochester Our client are a large, global business with a growing Quality Assurance Team, now looking to appoint a Senior Quality Engineer. The Senior Quality Engineer will be implementing the internal Quality Assurance strategy for development projects. You will plan, conduct, report and effectively communicate...

  • Senior Metallurgist

    1 week ago

    kent, United Kingdom Green Folk LTD Full time

    Job Title: Senior Metallurgist - Engineering ManagerJob Summary: We are seeking an experienced Metallurgist / Engineering Manager to join our team at Green Folk LTD. As a Senior Metallurgist, you will be responsible for leading our metallurgical team and ensuring the production of high-quality castings.Key Responsibilities:* Minimum of degree-level...

  • Senior Metallurgist

    1 week ago

    kent, United Kingdom Green Folk LTD Full time

    Job Title: Senior Metallurgist - Engineering ManagerJob Summary: We are seeking an experienced Metallurgist / Engineering Manager to join our team at Green Folk LTD. As a Senior Metallurgist, you will be responsible for leading our metallurgical team and ensuring the production of high-quality castings.Key Responsibilities:* Minimum of degree-level...

  • Food Safety and Compliance Specialist

    1 week ago

    Kent, United Kingdom The Sterling Choice Full time £40,000 - £45,000

    The Sterling Choice is seeking a highly skilled Technical Manager to drive food safety, compliance, and quality across their site. This role is ideal for a QA Manager or Senior Food Technologist looking to take on additional responsibilities and progress their career.Key Responsibilities:* Ensure compliance with food safety, legal, and customer standards*...

  • Food Safety and Compliance Specialist

    1 week ago

    Kent, United Kingdom The Sterling Choice Full time £40,000 - £45,000

    The Sterling Choice is seeking a highly skilled Technical Manager to drive food safety, compliance, and quality across their site. This role is ideal for a QA Manager or Senior Food Technologist looking to take on additional responsibilities and progress their career.Key Responsibilities:* Ensure compliance with food safety, legal, and customer standards*...

  • Food Safety and Compliance Specialist

    1 week ago

    Kent, United Kingdom The Sterling Choice Full time £40,000 - £45,000

    The Sterling Choice is seeking a highly skilled Technical Manager to drive food safety, compliance, and quality across their site. This role is ideal for a QA Manager or Senior Food Technologist looking to take on extra responsibility and progress their career.Key Responsibilities:* Ensure compliance with food safety, legal, and customer standards* Handle...

  • Food Safety and Compliance Specialist

    1 week ago

    Kent, United Kingdom The Sterling Choice Full time £40,000 - £45,000

    The Sterling Choice is seeking a highly skilled Technical Manager to drive food safety, compliance, and quality across their site. This role is ideal for a QA Manager or Senior Food Technologist looking to take on additional responsibilities and progress their career.Key Responsibilities:* Ensure compliance with food safety, legal, and customer standards*...

Senior Manager, Root Cause

3 months ago

Kent, United Kingdom Skillful Full time £55,000 - £65,000

Role: Senior Root Cause Manager

Location: Chatham - Ideally 3 days in office (may be some flex) and can be flexible on start/finish times.

Salary: £55k - £65k

A specialist Bank are looking for a Root Cause Senior Manager to lead the First Line Root Cause Analysis... and what a bank to join

This challenger bank supports underserved segments of the mortgage market and have done for over a century Their team of experts deliver specialist lending and retail savings through their industry leading brands - the teams are close knit; management is open and transparent, and they hire passionate people who want to make a difference.

They are going through a huge modernisation & transformation project (currently on month 12 of a 5 year plan) and investing heavily in all areas of the business from their IT systems, data and suppliers to platforms, products and most importantly, their people to make sure they can be that driving force within the Mortgage and Savings world.

Anyway, the role

You will lead the First Line Root Cause Analysis initially focusing on Complaints with the aim to develop the role and extend coverage to QA, Control Testing and Outcomes Based Testing.

This is a fantastic opportunity for you to come in and make this role your own, you will instil change, have the opportunity to grow a strong, values led team and grow this into new areas.

You will ensure that the framework and processes are in place to conduct effective root cause analysis to identify trends and common themes, escalating concerns and ensure corrective action plans are established and delivered in support of increasing on the spot resolution, reducing complaint volumes, upheld and FoS referrals / overturned decisions.

You will need to be hands on to drive and establish the standards related to all aspects root cause, building effective senior relationships across Operations, IT and Product.

You will initially have responsibility for 5 direct reports split across Chatham, Midlands and India.

So, if you have experience in:

  • Leading and successfully embedding / overseeing a Root Cause function ideally in a banking or financial services environment
  • A Complaint or RCA team at a senior level
  • Leading and performance of managing high performing teams across multiple sites
  • In delivering presentations and engaging with senior leadership including Executive level
  • Technical experience with previous experience working as a Head of department in a banking or financial service environment
  • Managing offsite operations

Then we want to speak with you – and so will they.

We are more than happy to send you a full spec or sing their praises over a brief call - just let us know what you prefer.