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Customer Delight Executive

3 months ago

Hull, Kingston upon Hull, United Kingdom D. M. Keith Full time

Customer Delight Executive - Skoda Wakefield


This is a fabulous opportunity to join a family run business in the AM top 100 and represent one of our fantastic manufacturer partners.

We are looking for ambitious and driven individuals who are passionate in providing world class customer service. This role comes with a very easily
achievable OTE of up to £30,886 per annum.
We believe our working hours are class leading.

You will work 5 days per week, an average of
42.5 hours per week covering Monday to Saturday with a day off in the week.


About the business
Our business started over 60 years ago and has been in the same family ever since.

From our very humble beginnings, we have grown to be in the top 100 car dealers in the country, with an ambition to be in the top 50 very soon.

Across our 16 businesses we have a stable workforce of over 400 people, many of whom have been with us for years.

We are always on the lookout for nice, genuine people who genuinely care about our customers and have a can do attitude.


Our recruitment philosophy is that we recruit for attitude and train for skills, which means that although we're often looking for specific technical skills, if you like working with customers and you are attracted by our Family Values of Fit, Fun, Family and Fearless, you'll fit in well here and we'd like to hear from you even if you have no experience of the automotive industry.


We offer
manufacture training **for product knowledge to give you the technical skills you need, and we work with our own world class sales trainer who will give you everything you need to be a "top one percenter".


We'll expect you to work hard but in return we'll offer you an industry leading package, flexible working hours and a real opportunity to progress: we prefer to promote from within and you will see this in every one of our sites.

You must possess an outrageous ambition to want to be the best and you won't let anyone stop you.

About you
We are looking for
ambitious and driven individuals** who are passionate in providing a world class customer experience.

You will be responsible for handing the car over to the customer and making the experience as memorable as possible.

We live by the mantra that we have one standard and it is world class. You will also have full responsibility for coordinating the photography and videos on all our new and used cars.

This will involve taking the best photos and the best narrated videos, its important you are confident and enjoy bringing our adverts to life, we want to make a measurable difference between us and our competitors.


We are looking for an individual with excellent organisation skills and someone who is able to ensure Customers are offered all additional enhancements and protections such as service plans, paint and fabric protection, manufacture accessories and other items that a customer may require.


We need you to want to be the best, with a real top one percent mindset, you must be committed to expanding your product knowledge through a variety of training channels and be compliant with all Sales Department procedures.


If you are looking to join the Automotive Industry then this is a brilliant opportunity for you, and a lifelong career choice where you can really make a difference to our team.


What we offer
-
World class training provided from our own trainer and our brand partners
-
We offer uncapped commission for all the add on products you sell.
-
30 days annual leave inclusive of 8 bank holidays, with average commission paid during your annual leave.
-
Preferential rates for servicing and repairs on your family and friend's cars.
-
A workplace pension scheme.
Industry

Automotive
Work Experience

1-3 years
Salary

Achievable OTE of up to £30,886
City

Hull
Province

West Yorkshire
Country

United Kingdom
Postal Code

**HU6