New Studio Pre-sales Advisor

2 weeks ago

Stratford, Greater London, United Kingdom X-Club Full time
Job Description

X-Club – Presales Advisor

At X-Club we're happiest when we're inspiring people to reach their full potential. We're a friendly team of expert, health and wellness professionals that share key values and enjoy being part of something magical. As a community focused, boutique studio, we care about our members, supporting them through high levels of service and the finest fitness, and wellbeing experiences. To do this, we recruit the very best in the industry, supporting their development and training to help them excel both personally and professionally.

About the Role

Location:

Various Locations in Stratford

Purpose:

This role will be integral to the success of our new East London Studio. We're looking for Presales Advisors to spread awareness of our presales offers, attend and host wellness events and manage a high volume of new clients, making sure that each are communicated with to the highest standard

Job Description

Responsible for the overall client experience and supporting the customer journey including:

  • Driving Sales
  • Client Account Management – answering calls, making calls, taking new client details, promotional work
  • Studio Diary and Account Management (via MindBody)
  • Hitting targets for Product, Membership and Corporate Sales with extensive knowledge of all products
  • Maintaining software and ensuring billing is up to date
  • Delivering exceptional customer service to all clients and prospects
  • Advising clients on their wellbeing goals through: Movement, Mind, Nutrition and Therapies
  • Assisting various wellbeing professionals within the team
  • Monitoring stock

Experience

We're looking for a motivated and enthusiastic Coordinator with experience in:

  • Sales
  • Customer service

*We're able to provide ongoing training and development in studio, and via our partner Academy.

Personal Specification

Our ideal candidate will be very personable, friendly and outgoing. We're seeking a professional and supportive Presales professionals with the following attributes:

  • Highly organised
  • Self-motivated
  • Exceptional Customer service & Sales
  • Reliable
  • Enthusiastic
  • Tech savvy
  • Passionate about health and fitness
  • Friendly and approachable
  • Attention to detail
  • Willingness to learn
  • Team player
  • Previous success in a similar role desirable

Benefits

In return, we offer a range of fantastic benefits including:

  • Ongoing development (CPD)
  • Free access to our studio Pilates classes and Drop-in Gym
  • Flexible scheduleCareer progression with a huge opportunity for growth within the company

About X-Club

X-Club was created with personal fulfilment, overall wellbeing and community in focus, with Pilates at its core. Combining refined Pilates methodology with effective fitness techniques, X-Club helps people of all ages and abilities lead a stronger existence. X-Club is committed to coaching the community, supporting members whole-heartedly to fulfil personal potential, creating a stronger existence physically, mentally and emotionally through the power of Pilates.

X-Club prides itself on providing premium health and wellbeing services and equipment in a welcoming environment. Its mission is to help people become stronger, happier and healthier through a focus on four key areas; Movement, Mind, Nutrition and Therapies. Members can experience a range of tailored Reformer or Mat Pilates classes, 1:1 sessions, therapies and PT, or utilise the studio's drop-in-gym to supplement their training.

X-Clubs' flagship studio is based in London and expanding with more sites across the UK creating huge development opportunities for our team. For more information, please visit

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