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Customer Service Advisor
1 week ago
Role Overview
An opportunity has arisen for a passionate Customer Service Advisor to join our amazing team in Brighton.
As a Customer Service Advisor you will deal with general enquiries, provide advice, process incoming mail and parcels, handle sales enquiries including viewings, follow-up calls etc.
This is a busy and fast paced role, so you will need to be well organised and able to prioritise multiple tasks.
RESPONSIBILITIES, DUTIES AND TASKS- Greet and welcome internal customers, visitors, contractors and clients at reception.
- Work closely with the site team providing a one stop service to all tenants, visitors and staff
- Respond to all enquires in a courteous and professional manner at all times providing information and advice when required.
- Deal with maintenance requests, ensuring key information is recorded, and ensuring good communication with the customers at all times.
- Assist in maintaining the security of the property through allocation of keys and the electronic access control system.
- Proactively handle new enquiries and encourage sales by way of viewings and follow ups.
- Assist and support all sales and marketing activities including social media activities.
- Encourage customers to rebook and advise of the rebooking process.
- Work as part of the team to coordinate and promote the social engagement programme.
- To maintain accurate records on the tenancy management system
- To provide admin support for the purchase order system including chasing contractors and suppliers for invoices.
- Chase for rent and debt payments to ensure quick intervention
- To receive and sort daily post, parcels and deliveries.
- To provide administrative and clerical support.
- To ensure the reception and public areas are always kept tidy and presentable.
- To archive site files and log historic data on the system.
- To have a thorough knowledge of the property, its layout, services provided, its policies and procedures and its key personnel.
- To work outside of normal working hours as and when required (to cover key Check-In Day/Open Days, etc.).
- Promote the site at open days and accommodation fayres where required
- Attend any training courses where necessary for professional development.
- Work as part of the team to ensure targets and Key Performance Indicators are met.
- To undertake health and safety duties commensurate with the post and as detailed in the Company's Health and Safety Policy.
- To act as an ambassador of the Company and promote the company brand; displaying a positive image to customers and members of the public at all times.
- Strong understanding of what constitutes excellent customer service.
- To be able to use and act on own initiative without instruction or direction.
- Able to work accurately and effectively under pressure
- Analytical and problemsolving skills.
- Good verbal and written communication
- An uptodate knowledge of popular social media platforms including; Facebook, Twitter and Instagram
- Strong IT skills including Word, Excel and Outlook
Job Type:
Part Time, Permanent
Location:
Brighton
Hours: 24 hrs per week
Job Types:
Part-time, Permanent
Part-time hours: 24 per week
Salary:
£10.24 per hour
Benefits:
- Company pension
- Sick pay
- Wellness programme
Schedule:
- Monday to Friday
- Weekend availability
Work Location:
One location
Application deadline: 21/02/2023
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