First Line Support Consultant

2 weeks ago


Chessington, Greater London, United Kingdom Robertson Sumner Ltd Full time

Job Title:
First Line Support Consultant

Location:
Surrey


We are looking for a First Line Support Consultant to join our IT Managed Services team and provide exceptional customer service to our clients.


Responsibilities:

  • Responding to customer inquiries in a timely and professional manner
  • Troubleshooting technical issues and providing resolutions
  • Upholding customer service standards
  • Assisting in the development and implementation of customer service strategies
  • Documenting customer service interactions
  • Assisting with the management of customer service databases
  • Providing customer feedback to upper management

Requirements:

  • 1+ years of experience in customer service
  • Knowledge of IT systems and software
  • Excellent communication and problem solving skills
  • Ability to work independently as well as within a team
  • Ability to multitask and prioritize tasks
  • Ability to remain calm and professional in stressful situationsIf you feel you have the necessary skills and experience for this position, please submit your CV for consideration.
We look forward to hearing from you.

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