1st Line Support/helpdesk
1 week ago
1st Line Support Systems Administrator/Helpdesk, Bristol - £36, ,401
Our client is a well-established, award winning electrical distribution network operator who are part of the larges electricity transmission and distribution businesses in the UK.As a national business, they pride themselves on their first class reputationfor network reliability and business efficiency, receiving the Government's Charter Mark scheme accolade every year.
You can be proud to join a company who work to ensure everyone can haveclean, affordable energy, well into the future.
There is onsite free parking. Holiday entitlement, 20 days + bank holidays, rising to 26 days + bank holidays after 12 weeks. Friendly and supportive envrironment. Hybrid working arrangement.Tasks to include:
First line support/triage and issue escalation
- Second line support
Daily system checks and logging issues with IT teams for resolution
Co-ordinating/Promoting/Migrating changes to Production or Test environments
Assisting on the implementation of a DataMart project, specifically in designing and documenting of processes and best practices.
Ensuring users request comply with data governance processes
Skills:
Familiar with ITIL concepts
Experience with Windows based IT Applications and best practices
Highly organised and Process driven with attention to detail
Personable and able to build good working relationships with both technical and business stakeholders, gaining their respect and trust based on knowledge and professionalism
Salary will be dependant on experience, there is onsite free parking. Holiday entitlement, 20 days + bank holidays, rising to 26 days + bank holidays after 12 weeks.
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