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Office Services Leader, Europe

4 months ago

London, Greater London, United Kingdom Convera Full time

We are looking for a growth-minded manager to join our Global Real Estate team, who is tasked with the remit to support building a best-in-class office services function at Convera focused on our European offices.

This person will be responsible for managing all aspects of our London office along with managing other Office Managers across our European office footprint to drive efficient and effective management of the office footprint e.g.

real estate, office expenses, safety and culture - creating a welcoming environment where Convera's employees can thrive in their work.


We are seeking a professional that will be a strong people leader and someone who has a passion for building a new function and creating a team environment to deliver a consistent and great employee experience in our offices.

They will need to build relationships with Site Leaders, Employee Engagement teams and the global Office Services team. The role will report into the Global Head of Procurement & Real Estate.

You will be responsible for:

  • Manage & build a team across the European Office Managers; mentoring and coaching team members
  • Develop standard operating procedures & policies as part of a global Office Services leadership team for all aspects of the Office experience e.g.
  • Safety, badging, budgets, procurement processes, finding savings / synergies to reduce the cost of the office footprint
  • Developing through best practice sharing a set of culturebuilding activities within the offices and help set these activities up with the Site Leaders
  • Devising a common view of Office Manager performance and calibrate performance globally
  • Understand specific site nuances and make good judgements as to when things need to be standardized vs. maintain an element of localization
  • Managing the Office Managers in Europe to follow the globalized new policies & procedures, along with culturebuilding activities
  • Organizationally build a regional team and work through coverage models to ensure when one Office Manager is out that the Office has coverage in their absence
  • Work with the Site Leaders & Office Managers to help gather feedback on Office needs and how to deliver a great employee experience
  • Work with Office Managers to collate all BCP Site Plans yearly and any other siterelated compliance needs
  • Be a culture carrier in the office contributing positively to the workplace environment and engagement
  • Effective leadership skills and line management experience, able to mentor and coach staff
  • Strong stakeholder management and negotiation skills, driving value from suppliers such as landlords, building management and maintenance contractors
  • Broad understanding of health & safety frameworks and other relevant local legislation
  • Able to communicate and influence stakeholders at all levels, developing productive relationships with peers and collaborating successfully
  • Able to take a leadership role in implementing policies and procedures to support organizational objectives and business success
  • Proficiency in Microsoft Office

Location:

About Convera
Convera is the largest non-bank B2B cross-border payments company in the world.

Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction.

Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work.

This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view.

We want to work with the best people and ensure we foster a culture of inclusion and belonging.
We offer an abundance of competitive perks and benefits including:

  • Market competitive monthly gross salary
  • Opportunity to earn an annual bonus
  • Great career growth and development opportunities in a global organization
  • A flexible approach to work
  • Generous insurance (health, disability, life) and retirement programs
  • Paid holidays, timeoff and leave policies for life events (maternity, paternity, adoption, bereavement, military)
  • Paid volunteering opportunities
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