Case Management Assistant

1 week ago


Leeds, Leeds, United Kingdom Medical Protection Society Full time
Hybrid working

  • 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
  • Annual bonus scheme up to 10%
  • Private Medical Insurance
  • Health Care Cash Plan
  • 25 days annual leave (plus flexible bank holidays) and the option to buy or sell up to 5 days
  • 6x salary death in service
  • Career progression opportunities
  • Paid volunteering day
  • A personal GP service enabling you to get a video consultation with an NHSregistered private GP
  • Employee Assistance Programme
  • A range of shopping discounts

Job Introduction


We have 2 exciting opportunities for a
Case Management Assistants to join our Member Cases & Claims department here at MPS, based in either Leeds, London or Edinburgh This is a 12month FTC.


This role will involve supporting the provision of excellent case handling services for our members ensuring that we provide fair treatment, and outcomes.

You will be assisting the file handlers in managing a case load of non-claim files, working closely with the wider case handling team to ensure excellent member service is provided.

If you are someone who loves speaking to people, wants to work with autonomy, and has excellent organisational skills, this could potentially be the role for you


This role sits under MPS' 'Hybrid Persona' meaning there will be a blend of home and office-based working, to suit you and the needs of the business.

This is typically 1-2 days per week on-site.

Main Responsibilities

  • Assist and advise members where possible to ensure an efficient member service, escalating technical or advice matters as required
  • Support the management of informal complaints / expressions of dissatisfaction to achieve first touch resolution for our members
  • Deal with the post side of the role
  • Support & Assist members over the phone
  • Progress to support with more complex tasks
  • Outstanding oral, written, and interpersonal skills
  • Will have some experience speaking to people over the phone
  • Manage difficult conversations
  • Excellent attention to detail
  • Great Multitasker
Being eager to learn and develop your knowledge is important, as there will be lots to learn in your new role

Job Types:
Full-time, Fixed term contract

Contract length: 12 months

Salary:
From £24,630.00 per year

Benefits:

  • Company pension

Schedule:

  • Monday to Friday

Work Location:
Hybrid remote in Leeds

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