Reception Host

1 week ago

Manchester, United Kingdom Savills Full time

_This role is being advertised by Savills Management Resources (SMR) a wholly owned entity of Savills (UK) Limited but a separate employing entity which is not accredited by Real Living Wage Foundation._

Purpose of the Role


Working alongside the Building Manager, Assistant Building Manager and Security Team, the role of Reception Host is pivotal to the success of the building operations.


This person will act as front of house for the management team and be required to build and maintain the relationship between tenants, contractors and the management team.


The successful applicant will have experience of working in a busy reception or in a hospitality environment and will be responsible for creating new dynamic ways to improve the front of house services for building occupiers and be well practiced in dealingwith clients both over the telephone and in face-to-face situations.


Key Responsibilities

Main Duties

  • Providing a welcoming environment to occupiers, staff and guests.
  • Ensure that all visitors are booked in on the Visitor Management System.
  • Deal with all ad hoc general enquiries and build and maintain the relationship between tenants, contractors and the management team.
  • Ensure that the telephone is answered in a timely and professional manner and transferred to the appropriate personnel or messages taken. Ensure that all calls are dealt with effectively and efficiently.
  • Work effectively with the rest of the property management team.
  • Ensure that the reception desk is covered at all times.
  • Promote and develop the tenant portal and app to benefit occupiers and improve engagement.
  • Show the ability to create and promote small events for occupier engagement.
  • Any other reasonable duties required by the Building Management.

Secondary Responsibilities

  • Ensure visitors and post services are dealt with in the correct manner according to each tenant.
  • Undertake ad hoc additional administrative duties such as filing, photocopying and generally assisting the building management team as required.
  • Assisting with building management health & safety.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation.


Working Hours
8am - 5pm 40 hours/weeks

Salary
£23,000

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