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Resource Manager

3 months ago

Camden Area, Greater London, United Kingdom Gripped | B2B Digital Marketing Agency for SaaS & Tech Full time
We are excited to announce that we are looking for a dynamic Resource Manager to join our team.

This pivotal role will be responsible for orchestrating the smooth flow of customer work from initiation to completion, ensuring efficiency and effectiveness in our efforts.

The Resource Manager will lead the planning, tracking, and management of work & projects, work closely with different departments to find & allocate resources wisely, and ensure all project deadlines are met.

If you are passionate about resource and project management and thrive in fast-paced environments, we would love to hear from you.

Responsibilities

Resource Allocation:
Assign tasks and projects to appropriate team members and freelancers based on their skills, availability, and workload capacity

nScheduling:
Create and maintain schedules, ensuring that deadlines are met and that there is a clear understanding of project timelines

nWorkflow Management:
Develop and enforce workflows and processes to streamline progression of work from initiation to completion

nCommunication:
Act as a central point of contact between different teams, departments, and clients, ensuring that information flows smoothly and that everyone is informed of project status

nPrioritisation:
Assess project priorities and allocate resources accordingly to meet critical deadlines

nProblem-Solving:
Identify and address potential bottlenecks or delays in project execution and propose solutions to keep projects on track

nQuality Control:
Ensure that all necessary approvals and reviews are completed before delivery to clients or stakeholders

nStakeholder Liaison:
Communicate with clients (where required) or stakeholders regarding project progress, timelines, and changes or updates

nProcess improvement:
Surface and report on workflow process challengesnProject manage (customer facing where required) larger projects that have lots of moving parts/inputs outputs / multiple teams, for example website buildsnSystem Super User:

Be the champion within Gripped for the systems we use. Guide others on how to use systems effectively and feed new requirements into the systems & processes.

nTraining & Documentation:
Ensure that guides are kept up to date which supports the processes above, training individuals and teams and taking onboard feedback and translating that into process or system improvement requirements where requirednResource Sourcing:

Work with internal stakeholders to understand the skills required to deliver customer work.

Source appropriate internal and help support external (freelance) talent to execute worknCapacity Planning:


Proactively keep teams abreast of work coming towards them (existing and new business) and ensure teams are thinking about how work could be delivered should that work land.

Experience & skills required

At least 2 years experience in a traffic/resource role in an agencynExcellent organisational skillsnAn ability to prioritise in real timenDemonstrable use of resourcing tools to support the processes to do the jobnClear written & verbal communication skills

Why join Gripped

25 Days holiday allowancenGenerous pension contributionsnAnnual Profit Share BonusnA culture of learning and developmentnPrivate Medical CarenCompany Summer Away Days and Christmas partynBased in central London near Borough MarketnChoice of your own laptop and equipmentnCareer progressionnCompany Social CommitteenCycle to work schemenWork with an exciting range of SaaS and tech companiesnWorking for an ambitious, fast-growing agency

About Gripped

We're a digital-first sales & marketing agency for B2B SaaS, technology & IT companies.

Using a combination of content marketing, SEO, automation, paid media and market understanding, we help our customers differentiate before their competitors get out of bed.


Our growing UK team is located in London, and we're always on the hunt for new, experienced and hungry talent to work with our amazing customers.

Six years into our journey and recently named in the 'Top 100 UK B2B Marketing Agencies'.


Hybrid work (3 days in office minimum) is available after the probation period has passed, however our expectation is this is a role that benefits from being in the office working closely with stakeholders the majority of the time.