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Junior Systems Administrator
1 week ago
Job Description
Main Purpose of the Job
Research computing has become critically important across the full spectrum of research activity at the Norwich Biosciences Institutes (NBI). NBI comprises a partnership between the following world leading research institutes: the John Innes Centre, Earlham Institute, Quadram Institute and The Sainsbury Laboratory.
The purpose of the Junior Systems Administrator is to provide support to the Research Computing Infrastructure Group and Service Management Group on delivering a managed research computing product life cycle. This role is key to how the team responds to service-raised incidents (incident control) and all service requests (request control) and will report to Deputy Head of Research Computing.
The post-holder will work in the established operations team and support the research computing engineers in their daily work. This includes supporting users, performing operating system and service upgrades, and assisting technical experts in the group. They will also be responsible for informing customers on progress and advising on workarounds where necessary, as well as the support and maintenance of end-user services with guidance and oversight from the Research Computing Infrastructure Group.
The Junior Systems Administrator will be offered opportunities to develop within the role, especially in developing administration skills for some of the specialist research computing systems the team runs for the NBI.
Key Relationships
Reports to the Deputy Head of Research Computing
Member of the Research Computing team
Main Activities & Responsibilities
Percentage Research Computing System Administration Working with both the Service Management and Infrastructure Groups within Research Computing to ensure user facing services are maintained, secure and fit for purpose. Examples of such services include WordPress and Wikis through to systems such as Puppet and Atlassian products. Working with the Computing Department to configure new Linux based Virtual Machines for both internal and end user requirements. Undertake and/or assist end users in innovation and improvement of computing resources implemented by researchers.55 Support for Specialist Research Software Work with the HPC engineer to assist with HPC software builds and other aspects of maintaining the HPC (Slurm) systems at NBI.20 Support for Operations Work with other members of the Service Management Group to ensure end user requests are properly triaged and to assist with day to day activities of Research Computing.10 Training and Professional Development Work with technical engineers to develop skills in managing Enterprise scale storage, High Performance Computing, Supercomputing, cloud based provision and core infrastructure and networking that underlies the Research Computing capacity.10As agreed with the line manager, any other duties commensurate with the nature of the post.5Please note the role involves office based and other activities which can be physically demanding at times, with the need to occasionally work in confined spaces and lift heavy materials etc.Person Profile
Education & Qualifications
RequirementImportanceIT/Computing BTEC HND / HNC level or equivalentEssentialCertificated courses in Linux, hardware and networkingDesirableBachelor Honours degree in computer science or other strong computing subject DesirableSpecialist Knowledge & Skills
RequirementImportanceAbility to demonstrate strong level of accuracy and attention to detailEssentialGood knowledge of the Linux/UNIX command line and system administrationEssentialSimple programming or scripting, preferably in a Linux/UNIX environmentEssentialWorking knowledge of high performance computing (HPC) systemsDesirableWorking knowledge of database structures and query languagesDesirableWorking knowledge of OpenNebulaDesirableWorking knowledge of networked storageDesirableAbility to craft simple database queriesDesirableWorking knowledge of virtualisationDesirableRelevant Experience
RequirementImportanceExperience of writing simple software scripts/programsEssentialPrevious experience of basic Linux system administrationEssentialExperience of diagnosing and solving technical problemsEssentialExperience using a ticketing/ service desk systemDesirableExperience writing basic guidance documentationDesirableInterpersonal & Communication Skills
RequirementImportanceEffective communication skills both written & verbalEssentialAbility to communicate at both a technical and non-technical levelEssentialAbility to follow instructions/Standard Operating Procedures EssentialGood interpersonal skills, with the ability to work well as part of a teamEssentialCustomer focussed, anticipating and meeting their needsDesirableAdditional Requirements
RequirementImportanceAttention to detailEssentialPromotes equality and values diversityEssentialAbility to present a positive image of yourself, the department and the PartnershipEssentialWillingness to embrace the expected values and behaviours of all staff at the Institute, ensuring it is a great place to work EssentialWillingness to work outside standard working hours when required EssentialWho We Are
NBI Partnership
The NBI Partnership provides non-scientific services to the John Innes Centre (JIC), Quadram Institute Bioscience (QIB), Earlham Institute (EI) and The Sainsbury Laboratory (TSL). All of these organisations carry out scientific research funded by the UK Government, European Union, Charitable and Industrial Sponsors. The Partnership employs around 140 staff to cater for the needs of approximately 1100 Research Staff, Students and Visiting Scientists who are all located in close proximity on the Norwich Research Park.
The John Innes Centre, Quadram Institute Bioscience, the Earlham Institute and The Sainsbury Laboratory are registered charities (No's 223852, , and and are Equal Opportunity Employers.
For more information about working at NBI Partnership, please click here.
Department
Research Computing
Group Details
World-leading scientific research across the four Norwich Bioscience Institutes (NBI), along with extensive cutting edge hardware and software, requires world-class specialist computational support, The Research Computing team manages the core research technology infrastructure for the NBI. The NBI provides a fast-paced and exciting environment in which to experience the rapid growth and development of computational techniques that underpin modern science.
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