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Service Desk Analyst
3 months ago
Join Willmott Dixon as a Service Desk Analyst
Are you looking to join a vibrant IT Service Desk Team? Willmott Dixon is seeking a Service Desk Analyst to offer top-notch customer service and support to our users. This is a fantastic opportunity to work with a dynamic team at our Head Office in Letchworth Garden City.
The role offers a hybrid/remote working setup with occasional office visits. You'll be part of a dedicated IT team that has been instrumental in providing excellent IT services, ensuring the business runs smoothly despite challenges.
Why consider Willmott Dixon?
- Our IT team is known for being: - Fun - Flexible - Genuine and friendly - Innovative and keen to improve - Responsive to customer needs
Not only are they a great team to work with, but they are also passionate about equipping the business with the necessary technical tools to stay ahead. As our valued customers are a top priority, providing exceptional customer service is key.
Key Responsibilities:
- First point of contact for end users
- Representation of IT
- Working closely with customers to provide timely solutions
We are looking for individuals with outstanding customer service skills, a willingness to help, and a knack for problem-solving. If you're a quick learner with an interest in IT and technology, this role is for you. Prior IT experience is not necessary as training will be provided.
Essential Criteria:
- Experience in customer service
- Strong communication skills
- Telephone-based customer support
- Organizational skills
- Resourceful problem-solving abilities
- Ability to work independently and solve practical problems
Desirable Criteria:
- Familiarity with ITIL principles
- Knowledge of Microsoft 365 and Windows 11
- Previous experience on an IT service desk
- Understanding of ServiceNow ticketing system
Additional Information:
Willmott Dixon promotes workplace diversity and supports flexible working arrangements. Our benefits package includes a range of flexible benefits, an enhanced pension scheme, private medical coverage, life assurance, incentive bonuses, and a car scheme for sustainable travel.
About Us:
With a rich history spanning 170 years, Willmott Dixon is dedicated to delivering exceptional buildings, transforming lives, and enhancing communities while prioritizing sustainability. Join us in shaping the future of construction and enjoy a rewarding career in a dynamic industry.
Willmott Dixon, recognized as the No 1 Best "Big" Company to work for, is paving the way in sustainable development and creating a positive impact in the industry. Be part of our success and explore diverse career opportunities with us
