Customer Support Assistant

2 weeks ago


Caerphilly, United Kingdom Creditsafe Business Solutions Full time

Job Title:
Full Time Customer Support Assistant/Switchboard Assistant

Salary:
To be discussed

Location:
Caerphilly

Closing Date: 24/01/23

Job Purpose
The Business Support Department provides a comprehensive range of support services to customers within UK and Ireland.

You will need to have high levels of self-motivation and possess a strong work ethic to ensure Service Level Agreements are met.


Main Responsibilities

  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
  • Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business
  • Liaise with suppliers
  • Ensure you actively remain uptodate on Creditsafe products and services

Desired Skills & Attributes:

  • Strong in building relationships and able to communicate at all levels
  • Attention to detail
  • Technical competence (excellent knowledge of products & internal systems)
  • Selfmotivated & uses own initiative
  • Punctual and organised
  • Team player

Job Types:
Full-time, Permanent

Salary:
From £19,760.00 per year

Benefits:

  • Company pension

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • CAERPHILLY: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)

Work Location:
One location

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