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Ops Support Agent

3 months ago

West Byfleet, Surrey, United Kingdom FedEx Express EU Full time
**Podsumowanie pozycji**:
**Working hours**:40.00 per week

**Salary**:£11.91 per hour. Premia paid for hours worked between 7pm - 10pm, and 10pm - 6am.

We believe that our strengths come from our differences, and we actively invest in recruiting and retaining a diverse and inclusive workforce that reflects the communities we serve.

As an Operations Support Agent you be working in a fast paced environment and adhere to strict timelines.

**You will be responsible for the following**:

- Answering incoming calls from customers in relation to collection requests, along with delivery queries.
- Sorting and allocating premium and distance deliveries.
- Checking and investigating (when needed) failed deliveries/collections.
- Prioritising and re-allocating failures for the next day delivery as required.
- Inputting data into our tracking system.
- Maintaining clear and effective communications/collaboration with the team/managers and other depots.
- Following FedEx processes, procedures and controls. As well as external regulatory requirements.

You will also provide support to your supervisor and team members as required within the location, whilst complying with all local and corporate legal requirements and ensuring the safe and secure movement of all freight.

Being part of the team you'll ensure that customers' urgent packages get to the right place, on time. You will be providing customers a high quality customer service and making every experience outstanding.

Full training will be given along with a competitive salary and benefits package.

We also offer excellent career opportunities for those who are keen to progress in a supportive "can do" and rapidly expanding environment.

Diversity & Inclusion is more than the workplace. It's the cultures we celebrate, the dreams we inspire, and creating a global community where everyone is accepted. At FedEx, diversity and inclusion happens because we do it together.

**Additional Information**
**Data wysłania**: 19-Jan-2024

**Data zamknięcia**: 4-Feb-2024

Firma FedEx poważnie podchodzi do filozofii, która stawia pracowników na pierwszym miejscu. Jesteśmy pracodawcą zapewniającym równe szanse rozwoju dla wszystkich i zaangażowanym w budowanie różnorodnego i wolnego od dyskryminacji zespołu pracowniczego.

Nasza firma

FedEx Express to jedna z największych firm świadczących usługi transportu ekspresowego, która konsekwentnie uznawana jest za jedną z 10 najbardziej podziwianych firm w rankingu magazynu "Fortune". Każdego dnia FedEx dostarcza rozwiązania transportowe i biznesowe dla swoich klientów pochodzących z 220 krajów i na obszarze całego świata. Obsługa tej globalnej sieci jest możliwa dzięki wyjątkowemu zespołowi pracowników FedEx zaangażowanych w dostarczanie usług najwyższej jakości.

Nasza filozofia

Filozofia P-S-P (ang. People-Service-Profit - Ludzie-Usługa-Zysk) określa zasady leżące u podstaw każdej decyzji, polityki lub działania firmy FedEx. Nasza firma troszczy się o swoich pracowników, a oni w zamian zapewniają perfekcyjną obsługę naszych klientów, którzy z kolei nagradzają nas dochodem niezbędnym dla zabezpieczenia naszej przyszłej działalności. Najważniejszym elementem, dzięki któremu filozofia People-Service-Profit ma tak pozytywny wpływ na firmę, jest zamknięcie tego koła poprzez wprowadzenie zysków z powrotem do działalności i inwestowanie w naszych pracowników.

Nasz sukces w branży jest zasługą naszych pracowników. Dzięki naszej filozofii P-S-P stworzyliśmy środowisko pracy zachęcające członków zespołów do stosowania innowacyjnego podejścia podczas świadczenia jak najwyższej jakości usług dla naszych klientów. Troszczymy się o ich dobro i doceniamy ich wkład w działalność firmy.

Nasza kultura

Nasz sukces w branży jest zasługą naszych pracowników. Dzięki naszej filozofii P-S-P stworzyliśmy środowisko pracy zachęcające członków zespołów do stosowania innowacyjnego podejścia podczas świadczenia jak najwyższej jakości usług dla naszych klientów. Troszczymy się o ich dobro i doceniamy ich wkład w działalność firmy.