![Epos Now](https://media.trabajo.org/img/noimg.jpg)
Customer Support Onboarding Consultant
2 weeks ago
Company location - Norwich, Norfolk
Shift pattern - Monday - Friday 9am - 6pm (occasional weekends)
Salary - £22,250.00 plus bonuses
About the company:
Welcome to Epos Now - we're a leading fintech business, with a mission to help small businesses grow and thrive using our cloud-based software.
We are rapidly developing (with offices across the world), and want to expand our Onboarding teams to support further growth this year.
About the role:
A positive and confident communicator, with an excellent telephone manner, you will be the first interaction for many prospective customers looking for a tech-led solution to their challenges.
As a member of the customer support team, you will play a key role in handling customer support calls to onboard new customers and resolve any queries timely and efficiently.
Responsibilities:
- Deliver training for new customers as part of their onboarding process
- Take inbound customer support calls, answer webchats and tickets
- Where appropriate, escalate and accurately record customer data
- Conduct remote troubleshooting and training sessions with clients
- Develop and maintain an indepth knowledge on all products and services
- Working to call time and upselling targets, using a "soft sales" approach to proactively identify growth opportunities and attend to customer needs
Requirements:
- Driven and proactive
- Can work independently and is determined to succeed
(essential):
Organised
- Manage diary, phone and update systems with great attention to detail
(essential):
Resilient
- Can bounce back from challenging customers, remaining calm and professional while dealing with volume calls
(essential):
Personable
- Able to keep calm and show empathy for customers
(essential):
Techliterate and knowledgeable
- Have a basic understanding of Android, iOS and Windows Operating Systems, a basic knowledge or experience in using Google Suite, and an awareness of customer CRM systems and data input
(preferred, not essential)
Benefits:
- Progression and increased basic salary through performance targets
- Earn uncapped commission through an "inbound sales" approach
- 20 days annual leave, plus bank holidays
- Life, medical and dental insurance
- Exclusive retail, restaurants, travel and accommodation discounts
- 24/7 access to health/wellbeing online centre
- Company celebratory events (summer and winter)
- Long service and half annual awards
What are the next steps?
- 8 hour shift
- Monday to Friday
- Night shift 10pm 7am
- Weekend availability
Supplemental pay types:
- Commission Pay
- Bonus scheme
- Biannual Performance bonus
Experience:
Customer Service: 1 year (required)
Job Types:
Full-time, Permanent
Salary:
£22,250.00 per year
Job Types:
Full-time, Permanent
Salary:
£22,250.00 per year
Benefits:
- Company pension
- Free parking
- Life insurance
- Onsite parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Wellness programme
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Commission pay
- Performance bonus
Experience:
- Customer service: 1 year (required)
Work Location:
In person
Application deadline: 09/06/2023
Reference ID:
UKIMP
Expected start date: 12/06/2023
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