Host/hostess

2 weeks ago


Manchester, United Kingdom San Carlo Full time

Host/Hostess
San Carlo Restaurant Group are hiring a Host/Hostess


Based on authentic modern Italy, San Carlo Group is constantly growing with 25 restaurants now in the UK and a growing international presence.

Restaurants include San Carlo, Cicchetti, Alto at the rooftop, Selfridges, Bottega, Isola, Fumo, Signor Sassi, Champagne Bar and Gran Cafe.


Staff Benefits:

  • 30% discount in our restaurants, for you and your friends
  • Free food on shift
  • Up to £1,000 staff referral scheme
  • 28 days holiday (Inc bank holiday)
  • Multisite restaurant group with potential to relocate in UK & Internationally
- "L'accademia" our in-house training and professional development programme

  • Wagestream, a tool to help staff with their own finances
  • Access to a confidential Employee Assistance Programme (EAP) with a 24/7 helpline and the opportunity to have 6 hourly sessions with a trained Counsellor for free, this is also extended to direct family

Key Responsibilities:

  • Greeting guests as they enter the restaurant and welcoming them.
  • Managing the restaurant's waiting list and seating guests promptly and efficiently.
  • Maintaining an organized and tidy front of house area, including the hostess stand, waiting area, and restrooms.
  • Answering phone calls and managing reservations.
  • Answering guest inquiries about the restaurant's menu, special promotions, or other services offered.
  • Collaborating with servers and kitchen staff to ensure timely and accurate delivery of food and beverages.
  • Keeping track of table turnover and communicating table availability to servers.
  • Handling any customer complaints or issues in a courteous and professional manner.
  • Maintaining accurate records of guest counts and reservations.

Required Qualifications & Experience:

  • Experience in a similar role
  • Excellent communication skills
  • Meticulous attention to detail, highly organised and capable of handling multiple tasks
  • A proactive selfstarter who can work independently with good judgement and mínimal direction

Job Types:
Full-time, Part-time, Permanent

Salary:
£10.42-£12.92 per hour

Benefits:

  • Company pension
  • Discounted or free food
  • Employee discount
  • Flexitime
  • Health & wellbeing programme
  • Referral programme

Schedule:

  • Flexitime
  • Overtime
  • Weekend availability

Ability to commute/relocate:

  • Manchester: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Reference ID:
SC059
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