Clinical Administrator

1 week ago

Durham, Durham, United Kingdom St Cuthbert's Hospice Full time

Analytical and judgemental skills Required to make judgements in terms of prioritising and planning own workload Assist as far as possible in non-medical enquiries ensuring that all non-routine and medical enquiries are referred to the appropriate person.

Assess and prioritise verbal, electronic and written information from various sources and resolve problems. Planning and organisational skills The ability to work autonomously using own initiative and manage time effectively to meet deadlines. Organise own day to day activities and tasks relevant to own workload.


Receive information of patients to be admitted onto the ward, make up patient notes, print labels, register patient onto Systmone.

Record relevant information in patient Systmone record. Preparation of bereavement packs Keep paperwork stocked up for clinical staff. Keep the IPU visual display board up to date.


Input data into IPU relevant spreadsheets Receiving bereaved relatives, making them comfortable, responding sensitive to their needs and informing nursing staff they have arrived on the ward.

Physical skills Use standard keyboard skills for inputting information onto SystmOne (electronic patient records) and the preparation of discharge letters, and Guest and carers questionnaires Co-ordinate the provision of monitoring and KPI information on behalf of the Manager.

Patient/Client Care Provide general non-clinical advice and information to guests, relatives and carers Policy and Service Development Adhere to all relevant Hospice and Departmental policies and procedures including information governance, confidentiality and data protection.

Process all personal/sensitive data relating to patients and staff, in both manual and electronic records, in accordance with the Data Protection Act 1998, ensuring the security and confidentiality of data at all times.


The post holder must not for their own benefit or gain, or to divulge to any persons, firm or other organisation, any confidential information belonging to the Hospice, in relation to the affairs of St Cuthberts Hospice or dealings which may come to their knowledge during employment.

Financial and Physical Resources Exercise personal duty of care when using equipment eg computers, printers, photocopiers etc Ensure all computer terminals/printers are switched off appropriately at the end of the day Human Resources Attend mandatory training and training courses related to the duties of the post Provide support and advice to volunteers or less experienced staff in own area of work Prepare information and induction packs for new volunteers.

Provide cover for colleagues where appropriate.

Information Resources Maintain an up to date and efficient filing system for clinical records and ensure confidential return of patient records where appropriate Establish and update patient notes and ensure that information is filed accurately and efficiently in line with established procedures Use the electronic patient record system to enter patient referral and discharge information (SystmOne) Research and Development Keep up to date with any developments/trends in own area of work Continually look for ways to improve the quality of the service provided by the post holder.

Freedom to Act Work within established procedures Work is supervised

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