General Support Assistant

2 weeks ago


Sunderland, Sunderland, United Kingdom University of Sunderland Full time
To support the effective delivery of a high quality modern and flexible Facilities
Support front line service by undertaking a number of duties, including:

  • Cleaning
  • Caretaking/Building Porterage
  • Move Management
  • Environmental Services
  • Campus Security

Key Responsibilities

and Accountabilities:

  • Cleaning
duties (internal and external) as required within work schedules

  • Portering
  • Transportation and delivery of goods, materials and equipment
  • To operate appropriate service related machinery and equipment and
drive University vehicles

  • Responsible for the collection and removal of refuse/recycling
  • Replenish consumables such as toilet rolls, hand soap and towels as
required

  • Completion of customer requests via manual and electronic systems and
processes

  • Room set ups
  • To report faults in equipment and the premises
  • Low level statutory health & safety checks

Special

Circumstances:

Facilities Support Services are provided 24 hours per day/365 days per year. This
post is expected to work flexibly over 7 days to meet service requirements and to
respond out of hours to incidents as required.

University of Sunderland

Role Profile
Part 2

Part 2A:
Essential and Desirable Criteria


Essential
**Qualifications and Professional Memberships: - Good standard of general education or relevant experience in a similar role

**Knowledge and Experience: - Knowledge and experience in the delivery of a Facilities/building

support service including cleaning and move management

  • Effective oral communication skills
  • Demonstrable proactive approach to customer service delivery
  • Demonstrable ability to be flexible in approach to work duties
  • Full driving license

Desirable

  • Manual Handling Certificate
  • Basic Health & Safety Certificate
  • BICS Qualification
**Knowledge and Experience: - Demonstrable use of service provision related equipment

  • Knowledge and an understanding of COSHH
  • Customer Care training
  • Basic computer/IT skills

Part 2B:
Key Competencies

Competencies are
assessed at the
interview/selection
testing stage

SENSORY AND PHYSICAL DEMANDS
The role holder is required to carry out tasks at a level which would require either
learning certain methods or routines or involve moderate physical effort.

WORK ENVIRONMENT
The role holder is required to work in an environment which is relatively stable and
has little impact on the role holder or the way in which work is completed; be
aware of health and safety procedures and reports concerns to others and it is an
important requirement to understand how the work environment could impact on
their own work or that of colleagues and act accordingly; identify the level of risk
and take any necessary local action within health and safety guidelines where
applicable, to adapt the environment.

SERVICE DELIVERY
The role holder is required to deal with internal or external contacts who ask for
service or require information; create a positive image of the organisation by being
responsive and prompt in responding to requests and referring the user to the
right person if necessary; deliver service that is usually initiated by the customer,
and typically involves routine tasks with set standards or procedures.

COMMUNICATION
Oral communication
The role holder is required to, understand and convey straightforward information
in a clear and accurate manner.

Written or electronic communication and visual media
Occasionally is required to, understand and convey straightforward information in
a clear and accurate manner.

TEAM DEVELOPMENT
The role holder is required to advise or guide others working in the same team on
standard information or procedures.

PASTORAL CARE AND WELFARE
The role holder is required to show sensitivity to those who may need help or, in
extreme cases, are showing signs of obvious distress; initiate appropriate action by
involving relevant people.

**Date Completed: February 2020
  • General Assistant

    2 weeks ago


    Sunderland, Sunderland, United Kingdom Silly Spider Games Full time

    Office AdministratorWhat we want from it;Lock up the officeManage staff holiday sheet and other staff admin tasksNote taking in meetingsOrder items and handling deliveries for the officeKeep the office in orderGeneral tidyTake out bins in between cleanersEmergency cleaningMake tea / coffeeQuestions / Discussion Points?We only need someone part time;Do you...


  • Sunderland, Sunderland, United Kingdom Northumbria Payroll Solutions Full time

    Location: SunderlandHours: 11 hours per weekWage: £9.90 per hourWe are urgently looking for a personal support assistant for a lady in Sunderland.The position will be for 11 hours per week, 1 hour per day 7 days a week to assist with meal preparation and small amount of personal care with a further 4 hours per week for shopping, general household duties...


  • Sunderland, Sunderland, United Kingdom Gentoo Full time

    About the role:We have an exciting opportunity to join our team in the role of Neighbourhood Support Assistant on a part-time basis, working 18 hours per week Wednesday to Friday. As Neighbourhood Support Assistant in our local neighbourhood teams across the city, you will be responsible for supporting the team to deliver a first-class housing management...


  • Sunderland, Sunderland, United Kingdom Bishop Wilkinson Catholic Education Trust Full time

    Mobile General Kitchen Assistant (GKA)Location: Various across Tyne and WearGrade: Grade B SCP 3 (£20,812.00 per annum pro rata)Hours: 20 hours per week, Permanent, Term Time OnlyWe are proud to be part of the Bishop Wilkinson Catholic Education Trust, a family of secondary, middle, primary and first schools in Durham, Gateshead, Northumberland and...


  • Sunderland, Sunderland, United Kingdom Leader Recruitment Group Full time

    Job Title: Learning Support AssistantLocation: SunderlandContract Type: Long termLeader Education are recruiting a conscientious Learning Support Assistant who would thrive within an all-through school based in Sunderland.This large mixed gender school has recently celebrated its best Ofsted grade, with inspectors praising its 'aspirational' students and...


  • Sunderland, Sunderland, United Kingdom Vision for Education Full time

    Autism Support AssistantSunderland (Full time/Long term)£350 - £450 per week (salary is depending o experience and/or qualifications)ASAP - OngoingAbout the role:This specialist school is looking to recruit an experienced Autism Support Assistant to join their team. This will be a full time/long term Autism Support Assistant role, meaning you will be...


  • Sunderland, Sunderland, United Kingdom Vision for Education Full time

    Classroom Support AssistantSunderland (Full Time/Long Term)£350 - £450 per week (salary is depending n experience and/or qualifications)ASAP - OngoingAbout the role:Vision for Education are working together with this SEND school to recruit an experienced and dedicated Classroom Support Assistant. This will be a full time/long term role, meaning the...


  • Sunderland, Sunderland, United Kingdom Vision for Education Full time

    Autism Support AssistantSunderland (Full Time/Long Term)£350 - £450 per week (salary is depending on experience and/or qualifications)ASAP - OngoingAbout the role:Vision for Education have partnered with this specialist school to recruit an experienced Autism Support Assistant to join their team. Throughout the role of an Autism Support Assistant, you will...


  • Sunderland, Sunderland, United Kingdom Gentoo Full time

    About the role: Last year Gentoo's Customer Support Assistants answered over 200,000 calls at our busy contact centre, based at our head offices on Doxford International Business Park, Sunderland. We are currently expanding our teams and have a number of parttime opportunities available for individuals who have a passion for delivering excellent customer...


  • Sunderland, Sunderland, United Kingdom Trinity Business Support Full time

    Trinity Business Support are working with an established company in Sunderland, who are looking for an experienced Administration Assistant to join their close-knit team.This is an excellent opportunity for someone who has a strong background within Admin, looking to upskill and progress into a more HR Admin focused position.You will have the opportunity to...


  • Sunderland, Sunderland, United Kingdom University of Sunderland Full time

    Provide timely and accurate information and guidance to students and a rangeof stakeholders on the support provided by the Disability Support Teamincluding resources and services available and the provision of assistivetechnology Liaison with family/carers/external support agencies as appropriate. Liaison with Lecturing and Faculty support staff as...


  • Sunderland, Sunderland, United Kingdom Gentoo Group Full time

    About the role : Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We currently have an opportunity to join our Housing team in the role...

  • Support Assistant

    2 weeks ago


    Sunderland, Sunderland, United Kingdom GSL Education Full time

    Are you a carer or residential supporter looking for a change ? Are you looking for school based work ? Are you experienced with challenging individuals ? Do you have good written English and Maths ? Are you kind and caring but able to manager behaviour taht can be angty at times ? Can you work pm Monday to Friday ???Please read on GSL Education Newcastle...


  • Sunderland, Sunderland, United Kingdom North East Ambulance Service NHS Foundation Trust Full time

    The role will be operating 24/7 based at Peterlee Ambulance Station in the Central Division. You will be operating in a support vehicle containing a wide range of specialist moving & handling & extrication devices. These will be deployed following careful risk assessment & planning, supporting operational colleagues from both Scheduled & Unscheduled Care to...


  • Sunderland, Sunderland, United Kingdom Premier Teachers Full time

    We are looking for a Learning Support Assistant to join a local college catering to Autistic pupils in Sunderland.This is a full-time position with a long-term commitment starting in September (potentially for a year).Our ideal candidate should have prior experience working in an educational environment, such as a school or college, and a genuine interest in...


  • Sunderland, Sunderland, United Kingdom Protocol Education Full time

    A Sunderland secondary school is recruiting for a SEND support assistant to work from September 2024 until July 2024. This OFSTED graded good school is located close to the centre of Sunderland. It is a short drive from the A19, meaning it is easily accessible from the surrounding areas of South Tyneside and County Durham.As the successful SEND support...


  • Sunderland, Sunderland, United Kingdom Protocol Education Full time

    A Sunderland secondary school is recruiting for a learning support assistant. This is a full time role to begin ASAP (working Monday Friday during term time only).behaviour.In your role as SEND teaching assistant you may:Assist with the development and implementation of individual education/ behaviour plans to allow for children with SEND to make progress....


  • Sunderland, Sunderland, United Kingdom Gentoo Full time

    About the role: Gentoo is a valuesled, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford.We are currently recruiting for General Maintenance Employees (GME) to join...


  • Sunderland, Sunderland, United Kingdom Protocol Education Full time

    Protocol Education are working with a Sunderland to recruit a Teaching Assistant to work with pupils who have SEND, complex needs and physical difficulties. This role is to start immediately (pending clearance).Previous experience working with children or young people with learning difficulties as a Teaching Assistant or within the Health and Social Care...


  • Sunderland, Sunderland, United Kingdom LSS (Staff Recruitment and Training Agency) Full time

    PurposeWe seek to recruit a Business Support Assistant to join our busy and vibrant team within Transactional RecruitmentRoles and Responsibilities Responsible for providing effective, efficient, and responsive Business Support functions. A good communicator, able to demonstrate a flexible approach to supporting colleagues and customers, whilst striving to...