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Service Improvement Manager
3 months ago
Department for Business and Trade ("DBT") and Inspire People
are partnering together to bring you an exciting opportunity fo r Lead Improvement Architects/Managers
to create and deliver a Technical Services Improvement Plan which will sit at the heart of the DDaT programme of governance and assurance improvement across their technical estates.
Salary is dependent on location and technical skills as assessed at interview.
Flexible, hybrid working from London, Cardiff, Darlington, Belfast, Birmingham, Salford and Edinburgh.
DDaT is embarking on a significant programme of governance and assurance improvement across our technical estates.
This role sits at the heart of these initiatives and will have responsibility for implementing an already advanced Technical Services Improvement Plan, but also for assessing those plans and evolving them where appropriate, using either ITIL aligned processes or similar best practice methodologies.
It will involve ensuring accurate documentation, managing stakeholders who want different, sometimes conflicting outcomes from the same process, and engaging across DDaT and wider DBT.
You'll be proactive but thoughtful, well versed in the challenges you will face when rolling out a Technical Services Improvement Plan.
You will manage technical and non-technical stakeholders respectfully but firmly and be able to see complicated tasks through to completion.
You will be quality and outcome focused, able to understand when to gather more information and when to act and pride yourself in making considered decisions.
In your day-to-day role as a Lead Improvement Architect you will:nLead on the creation and implementation of a Service Improvement Plan, focused initially on Technical and Support Services.
This will include identifying and developing improvements to the plan itself based on your own experience of best practice, and defining and evolving GovernancenFully document relevant processes and ensure they are agreed to by all relevant stakeholders.
You will need to be able to manage active and reactive conversations, know when to escalate, and know when to actnBe a senior Subject Matter Expert in a small team of Improvement Architects identifying problems in the team and ensuring you give constructive and adaptive feedback geared towards achieving successful outcomesnEngage with Third Party providers where appropriate to ensure plans are seen through to completionnProactively support the wider rollout of Governance principles in our Technology Estate, being able to assure standardsEssential Skills and Experience:
nExperience creating and implementing Service Design and Improvement programmesnExtensive experience in designing and implementing either ITIL aligned processes or in best practice methodologiesnManaging a wide variety of stakeholders, including technical with conflicting prioritiesnProcess mappingnExtensive experience collaborating with the technology function
Desirable experience:
nExperience with implementing Configuration Management Databases in a major tool, e,g. ServiceNownITIL Foundation, or better, Qualified
Benefitsnlearning and development tailored to your role with accreditations expensed and training days asidena flexible, hybrid working environment with options like condensed hoursna culture encouraging inclusion and diversityna Civil Service pension with an average employer contribution of 27%nannual leave starting at 25 days rising to 30 days with servicenthree paid volunteering days a yearnan employee benefits programme including cycle to work
Further information:
nThis role requires SC clearance.
DBT's requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years.
Failure to meet this requirement will result in your application being rejected and your offer will be withdrawn.If you are a Lead Improvement Manager and looking for a new challenge, apply today
