Alfred's Club

2 weeks ago

London, Greater London, United Kingdom Alfred Dunhill Full time

Reference Code: 95089
Alfred's Club - Receptionist:

  • London, LND, GB
  • PermanentRelevant, masculine and British. Since 1893, Alfred Dunhill has been engineering unique and stylish luxuries for men. We seek people who have commitment and drive with a strong commercial focus, and will thrive in a creative environment that encourages innovative thinking.

_"dunhill's innovative and design-driven heritage is a unique platform to build upon, _

_by creating purposeful products with an aesthetic that is classic yet relevant today"_

Alfred's Club - Receptionist

(Permanent Full-Time)

HOW WILL YOU MAKE AN IMPACT?

  • To meet & greet all Members and Guests on entering the Club hosting the Restaurant & Lounges and assist with drinks service
  • To ensure the inhouse Members & Guests are shown to their Bedrooms introducing the Bedrooms and present its main features to Members and Guests staying overnight
  • To present & offer concierge services to our Members, as well as actively upsell Bedrooms when required and promoting the Club's private areas and outlets
  • To answer all incoming calls in a professional manner and to direct them to the relevant departments or take messages to be relayed ensuring exceptional levels of customer service at all times
  • To ensure that all Restaurant enquiries are dealt with professionally and any special requests are communicated
  • To communicate fully with the Housekeeping team when a Member is leaving the Club in order to allow them to access the Bedroom
  • To ensure total confidentiality with regard to all Members and Guests profiles & requirements and to protect them from the Media making sure all Members and Guests are accommodated, according to Club standards
  • To become fully conversant with all Front of House related systems and equipment
  • To ensure all relevant issues relating to Housekeeping and Maintenance are communicated appropriately any specific requirements relating to Member/ Guests Bedroom are communicated in advance to the Head Housekeeper
  • To ensure that all guest complaints, queries, and requests are dealt with professionally and quickly and communicated to the Reception Manager
  • To assist the Reception Manager with taking short lead meetings and private dining bookings handling all incoming enquiries for The Private Screening Room on behalf of Dunhill retail
  • To be fully aware of the events are taking place at the Club in order to advise the Members when requested
  • To carry out any reasonable requests from the Senior Management team

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

  • Good knowledge of Microsoft Word, Excel and PowerPoint
  • Previous experience in a Receptionist role
  • Prior exposure to dealing with high profile guests
  • Experience of setting & maintaining exceptional customer service standards
  • Relevant computer/IT capability and strong organisational skills
  • Good personal presentation
  • Professional approach and strong attention to detail
  • Ability to deal with people from different cultures & backgrounds
  • Confident dealing with challenging situations and highpressured situations

HOW DO WE KEEP YOU SMILING?
As a significant member of the dunhill community, you are also part of a much bigger family at Richemont.

We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

YOUR JOURNEY WITH US:

2nd Stage - Interview with the Reception Manager for Alfred's Club
**3rd Stage - Interview with the HR Manager & General Manger for Alfred's Club

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