Dispensary Assistant

2 weeks ago


Ipswich, Suffolk, United Kingdom Primary Care Careers Full time

About the Role:


Needham Market Country Practice is looking for a dispensary assistant, who is qualified to dispense medication, to join their team of dispensers.

The dispenser needs to be compassionate and able to help patients in a calm and courteous manner.

The job requires an ability to focus, be self motivated whilst working as a member of the dispensing team and good problem solving skills.

The role is 20 hours per week and these are split over 3 days: Monday, Friday and Saturday morning (9am-12pm)

Main Duties and Responsibilities

  • Checking and dispensing medication as per prescription
  • Ensure patients sign their prescriptions, and collect charges, as required, checking patient exemption statements
  • Dispense and record private prescriptions and collect specified charges
  • Answering telephone calls and passing on messages as appropriate
  • Dealing with problems and enquiries
  • Inputting information onto the computer
  • Ensuring that drugs are received and stored in an appropriate manner and in accordance with manufacturers' instructions
  • Ensuring that refrigerated items are stored at the appropriate temperature and maintaining the temperature control record/logbook
  • Cleaning work surfaces and shelving on a regular basis and ensuring that all dispensary equipment is kept clean and in good working order
  • Taking prescriptions requests and dealing with queries from other agencies e.g. community nurses and support staff
  • Using the computer to keep records up to date
  • Dealing with queries from patients regarding their prescriptions.
  • Handling and balancing prescription money
  • Providing cover for annual leave and sickness
  • To carry out any duties as required
  • To work flexibly within the team and to provide cover as necessary
- hold a GPhC recognised qualification, such as NVQ level 2 in pharmacy service skills
- be friendly and responsible, with good interpersonal skills
- be confident using computers as the role involves a reasonable amount of computer work
- project a positive and friendly image
- be able to deal with queries in a professional, courteous and efficient way
- have customer service experience
- be comfortable working in a fast-paced environment

About Us:

Needham Market Country Practice is a GP practice with more than 14,000 patients. We are a semi-rural practice based off the High street in Needham Market.


Our patients are very important to us and, as a team, we strive to keep patients at the centre of their care acting with compassion and understanding.

**Disclosure and Barring Service Check

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