Lancashire Fa

• Lancashire FA is the governing body for football in Lancashire, and the largest County Football Association in the country, leading the way in promoting and developing grassroots football. As a visiondriven company, we live and breathe our values daily, taking pride in reinforcing our positive peoplefocused culture.

We continue to support our footballing community driving forward with our vision to create 'a Game for Everyone as part of our mission 'to lead and grow the game in Lancashire'.

We operate within a High Performing Organisation Framework and have started the final year of our latest 3- year strategy - it's an exciting time to join the teams championing football in Lancashire.

• The Hospitality team at Lancashire FA generate income to reinvest funds into the game and support the growth of football in Lancashire. The team deliver to a high standard to ensure customers remain highly satisfied during their experiences at our firstclass facilities.

• To prepare food and drinks in a safe and hygienic manner working to company and industry guidelines.
• To ensure every guest who arrives signs in for attendance.
• To complete housekeeping checks with all lead delegates upon arrival.
• To assist with all AV queries.
• To ensure all rooms are clearly labelled with room names.
• To ensure the electronic welcome board is up to date at all times.
• To liaise effectively with the Café Team and Sales Coordinator to ensure all meeting rooms and facilities are ready.
• To meet and greet all guests arriving at Lancashire FA.
• To report any maintenance issues online and to your line manager.
• To manage access and egress in a safe and effective manner.
• To manage stock levels of all consumables, coffee stock, conference equipment & delegate packs.
• To maintain excellent standards.
• To prepare all meeting rooms as directed ready for customers.
• To maintain all coffee breakout areas.
• To ensure the bar is ready and stocked for all services.
• To monitor the toilets and facilities for guest use.
• To provide sufficient communication in the form of handover for your colleagues or the cleaning team as and when required.
• To promote the business in all aspects, to generate income for the good of the game.
• To execute additional tasks as required in order to meet Lancashire FA's changing priorities.
• To riskassess all Lancashire FA events and activity for under18S or where U18s may be in attendance
• To ensure, where appropriate, all service level agreements reference safeguarding.
• To liaise with the Safeguarding Department when planning or hosting events involving U18s or known adults at risk.
• To ensure all U18 visitors are given details of to whom they should report safeguarding concerns.
• To contribute to ensuring that safeguarding and equality are embedded throughout the Association and grassroots football.

• Essential
• Experience working in a frontofhouse role, where regular interaction with the public is necessary.
• A sound knowledge of food hygiene to the foundation level with recent experience, including the 14 key allergens.
• Knowledge of Outlook & Excel Systems.
• To be able to demonstrate success in providing a range of customer support services.
• Excellent communications and presentation skills.
• A high level of customer engagement to assist with future promotion and guest retention.
• Excellent interpersonal, communication and team working skills.
• Good selfmanagement of time.
• Exceptional standard of personal hygiene and presentation.
• Ability to work independently.
• Ability to identify and progress new opportunities.
• Good organiser and administrator, with the ability to coordinate delivery.
• Diplomacy and the ability to deal with confidential information.
• Ability to work evenings and weekends.
• Ability to deal with the public with regards to the management of time,
• Experience in a bar/café environment with the presence of alcohol.
• A basic understanding of the principles of safeguarding children.

• Please click here to visit The Lancashire FA Careers page.