Lancashire Fa

**Our Organisation**
- Lancashire FA is the governing body for football in Lancashire, and the largest County Football Association in the country, leading the way in promoting and developing grassroots football. As a vision-driven company, we live and breathe our values daily, taking pride in reinforcing our positive people-focused culture.

We continue to support our footballing community driving forward with our vision to create ‘a Game for Everyone as part of our mission ‘to lead and grow the game in Lancashire'.

We operate within a High Performing Organisation Framework and have started the final year of our latest 3- year strategy - it's an exciting time to join the teams championing football in Lancashire.

**The Role**
- To deliver the highest level of customer care and attention.
- To supervise the Conference &Events (C&E) services of the site.
- Being a point of contact for part-time members of the front of house team and, leading by example, always demonstrate an exceptional level of customer service.
- Being a professional and efficient first point of contact for all guests visiting Lancashire FA.
- Effectively assisting the Operations Manager and Hospitality & Events Team Leader, and working closely with the Chef to ensure the smooth and timely running of the C&E operation.
- Helping to supervise casual staff and daily activities within the department.
- Delivering the highest level of customer care and attention, asset out by the Operations Manager and Hospitality & Events Team Leader.
- Ensuring a swift response and solution to customer enquiries received by telephone and in-person.

**Key Accountabilities**
- To prepare food and drinks in a safe and hygienic manner working to company and industry guidelines.
- To ensure every guest who arrives signs in for attendance.
- To complete housekeeping checks with all lead delegates upon arrival.
- To assist with all AV queries.
- To ensure all rooms are clearly labelled with room names.
- To ensure the electronic welcome board is up to date at all times.
- To liaise effectively with the Café Team and Sales Co-ordinator to ensure all meeting rooms and facilities are ready.
- To meet and greet all guests arriving at Lancashire FA.
- To report any maintenance issues online and to your line manager.
- To manage access and egress in a safe and effective manner.
- To manage stock levels of all consumables, coffee stock, conference equipment & delegate packs.
- To maintain excellent standards.
- To prepare all meeting rooms as directed ready for customers.
- To maintain all coffee breakout areas.
- To ensure the bar is ready and stocked for all services.
- To monitor the toilets and facilities for guest use.
- To provide sufficient communication in the form of handover for your colleagues or the cleaning team as and when required.
- To promote the business in all aspects, to generate income for the good of the game.
- To execute additional tasks as required in order to meet Lancashire FA's changing priorities.
- To risk-assess all Lancashire FA events and activity for under-18S or where U18s may be in attendance
- To ensure, where appropriate, all service level agreements reference safeguarding.
- To liaise with the Safeguarding Department when planning or hosting events involving U18s or known adults at risk.
- To ensure all U18 visitors are given details of to whom they should report safeguarding concerns.
- To contribute to ensuring that safeguarding and equality are embedded throughout the Association and grassroots football.

**What we are looking for**
- Essential
- Basic Food Hygiene qualification
- Excellent attention to detail and organisational skills.
- Strong interpersonal skills, an articulate and confident communicator.
- Passion for providing exceptional customer service.
- Ability to work under pressure.
- Fluent level of written and spoken English.
- Previous supervisor experience within hotels/hospitality.
- A passion for the industry and delivering exceptional customer service.
- Focused and able to work independently as well as within a team.
- A basic understanding of the principles of safeguarding children
- Desirable
- Advanced Food Hygiene qualification.
- Personal license for the sale of alcohol.
- Experience in a reception role.
- Knowledge of sport and upcoming events.

**To Apply**
- Please click here to visit The Lancashire FA Careers page.