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Customer Support Officer

4 months ago

Sheffield, Sheffield, United Kingdom The Workforce Development Trust Full time

Job Title Customer Support Officer

Location Sheffield Office

Pay scale £24,000.00 per annum

Contract Permanent

Hours 37.5 hours per week

Job Summary Reporting to and working with the Systems Manager to develop and implement effective administrative systems and provide an excellent customer service facility. This is a busy and varied role, interacting with our customers and working to tight deadlines to support the day to day operation of SFJ Awards

Key business skills necessary for the role?

  • Good computer and telephone skills
  • Strong communication and interpersonal skills
  • Process Driven
  • Experience of working in an office environment
  • Experience of a data base system or a willingness to learn

What does the daily work look like?
Co-ordinating the release of exam papers or results for all our centres. Printing and posting of certificates for centres.

This job requires some days in the office. Please consider if you are willing to relocate before applying.

Benefits:

  • Generous annual leave entitlement up to a maximum of 28 days, plus public holidays and a potential Christmas closure
  • Flexible working 50% working from home with a dress for your day approach
  • Staggered start and finish time
  • In touch monthly session with the CEO
  • Employee referral recruitment scheme
  • We provide enhanced leave, bereavement, carers, maternity, paternity and sickness leave.
  • Health and wellbeing benefits, access to our mental health first aiders, a confidential employee assistance programme, free eye tests and payment for an annual flu jab
  • Enhanced pension scheme, with a contribution matching up to a combined 12%, along with death in service coverage at three times annual salary
  • Flexible employee benefits, portal including a cycle to work scheme
  • Frequent organisational development days and departmental training budgets
  • Payroll giving, this is a taxfree way to donate to any charity, good cause or place of worship
The Workforce Development Trust is an equal opportunity employer and welcomes everyone.


If your experience differs a little from what is outlined in the job description, or you are missing a desired qualification, yet you think you can bring value to this role, please apply, we would like to hear more about you.

We strongly encourage people of all gender, religion, ethnic backgrounds, sexual orientation, and individuals with disabilities to apply.

Closing date19th June 2023
Please note, we reserve the right to alter the closing date before the one stated.

Job Types:
Full-time, Permanent

Salary:
£24,000.00 per year

Schedule:

  • Monday to Friday

Work Location:
Hybrid remote in Sheffield

Application deadline: 19/06/2023