Patient Coordinator

1 week ago

Whitstable, Kent, United Kingdom Whitstable Medical Practice Full time

Due to an internal transfer Whitstable Medical Practice are looking for Patient Co-Ordinator (Receptionist) to join our friendly team at Whitstable Health Centre.

Main duties of the job


To act as the switch board and be the first point of call for the surgery, all departments and offices.


The role involves working on the front and back desks, booking appointments and dealing with patient queries over the telephone and face to face.


About us:


Whitstable Medical Practice is a forward thinking single practice Primary Care Network (PCN) GP Practice based across 3 sites in Whitstable.

There are 26 equity partners and 6 salaried GPs looking after over 43,500 patients.

We pride ourselves on our innovative approach to Primary Care having 22 Allied Health Professionals directly employed - Clinical Pharmacy Team, Frailty Practitioners, Social Prescribers, First Contact Physiotherapists, Podiatrist and Mental Health Practitioners.

We pride ourselves on our innovative approach to Primary Care.

We are a training practice and run various in house contracts including Cataract surgery, Ultrasound, Dermatology, Physical Therapies and Audiology together with further community contracts, a Day Surgery Suite and an Urgent Treatment Centre with digital x-ray.


Job description

Responsibilities:

For Patients:

  • Booking appointments face to face and over the phone.
  • Checking patients in for appointments and advising where to sit.
  • Receiving and recording requests for home visits, DN visits, telephone consultations, and taking messages.
  • Giving test results to patients or chasing up when necessary.
  • Completing temporary resident forms and adding details onto the computer when necessary.
  • Completing change of address.
  • Helping to assist with general enquiries.

For GPs and for the Practice:

  • Opening, date-stamping and distributing the post external and internal mail.
  • Accessing workflow through Docman and taking appropriate actions.
  • Accessing path links and taking appropriate actions.
  • Contacting the patients on the doctors behalf to arrange follow up appointments, prescription collections, test results etc.
  • Ordering ambulances as and when required by the GPs for our patients.
  • Filling envelopes for mail shots.
  • Monitoring the surgeries and clinics.
  • Entering information onto and general use of the practice computer.
  • A familiarity with Whitstable Medical Practice protocols and a part in their updating.
  • Making sure the incoming receptionists are notified of all relevant information and matters outstanding.
  • Clearing consulting rooms and leaving them tidy for the next surgery.
  • Making sure the post tray is cleared every evening.
  • Being aware of practice protocols and taking part in their regular updating.
  • Other duties as per doctors instructions as dictated by changes in the nature of the Whitstable Medical Practice.

For Visiting Consultants, Health Professionals and Visitors:

  • Greeting visitors and asking them to sign the visitors book, informing appropriate managers/colleagues of their presence, and when necessary show or direct them to the appropriate place.
  • Adding patient lists to visiting consultants on the practice computer system.
  • Checking patients in and directing to the relevant waiting area, making sure you are aware and updated of room usage during each shift.
  • Helping to assist patients and visiting consultants with general enquiries.
  • Passing on correct contact information when patients enquire about external clinics.
  • Taking deliveries or directing to relevant department.

Person Specification Qualifications:

Essential

  • Minimum Grade C GCSE or equivalent in English Language
Desirable

  • Administration qualification

Experience:

Essential

  • Previous experience of reception, administration and general office work.
  • Experience of working in a customer service environment.
  • Experience of working as part of a team.
Desirable

  • Experience of dealing with the general public.
  • Previous experience of working in a primary care setting or NHS.
  • Knowledge of EMIS or other clinical systems.

Skills and Abilities:

Essential

  • Ability to communicate effectively with people at all levels by telephone, in writing and face to face.
  • Accuracy and attention to detail.
  • Excellent organisation skills with the ability to multitask.
  • Ability to problem solve and use initiative.
  • Ability to keep calm under pressure.
  • Able to work well as part of a team.
  • Tact, diplomacy and sensitivity.
  • Ability to deal with sensitive issues and maintain strict confidentiality.
  • Reliability and flexibility.
  • Strong IT skills including Microsoft packages.
Disclosure and Barring Service Check

Job Type:
Part-time

Salary:
£11.44-£11.96 per hour

Benefits:

  • Company pension
  • Employee discount
  • Onsite parking

Flexible Language Requirement:

  • English not required

Schedule:

  • Day shift

Experience:

Medical Receptionist: 1 year (preferred)

Work Location:
In p

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