Operations Assistant

2 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Newcastle University Full time

Salary:
£23,393 per annum

Newcastle University is a great place to work, with excellent benefits.

We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.


Closing Date: 23 May 2024

The Role


The University's Vision and Strategy sets out an ambitious and exciting journey, to be a people focused, world-leading university that harnesses academic excellence, innovation and creativity to advance knowledge and provide benefits to individuals, to organisations and to society as a whole.

We are looking for a highly motivated and enthusiastic individual to join the Operations Community in Professional Services.

The purpose of this new role is to provide an efficient and friendly reception/information service to our people, ensuring a high quality of customer care is delivered at all times.

You will be responsible for the smooth and professional day to day running of a designated reception/office area under the direction of the line manager alongside being involved in other aspects of our operational administrative support across multiple business functions

Key Accountabilities

  • Support the Operations Manager and Operations Leads in the delivery of administrative activity across the Operations team
  • Undertake general office tasks such as (but not exclusive to): raising web requisitions, photocopying, filing, maintenance of databases, the generation of standard letters and correspondence, overseeing the general maintenance of office equipment, reporting building defects, issuing keys and smartcard access, upkeep of noticeboards and operating meeting room booking systems
  • Responsible for sorting and distribution of incoming, outgoing, internal and external mail and parcels
  • Responsible for monitoring stationery supplies in the designated area, including keeping an inventory and replenishing stock as and when required to assist in ensuring the smooth operational running of the area
  • Receive visitors to the office and escort them to their destination
  • Participate in crosscover arrangements with other Assistants to ensure absences are covered and service is maintained across the Faculty
  • Support colleagues in other professional communities within the designated area when required
  • Any other duties within the scope and general nature of the grade as required by the line manager
The Person

Knowledge, Skills and Experience

  • Experience of working in a customer focused environment
  • Working knowledge of relevant systems, equipment, processes and procedures including standard software packages
  • Be a clear communicator, both orally and in writing with good interpersonal skills
  • Have good planning, organisational and numeracy skills
  • Have the ability to work quickly and accurately
  • Able to work effectively in a team
  • Ability to use tact and discretion and be confidential when required
  • Ability to use initiative
  • Familiarity with work priorities and those of colleagues, able to combine attention to detail and thoroughness whilst still achieving deadlines
  • Basic understanding of relevant policies and procedures, as they affect the role
  • Experience of working with university computer packages.
Attributes and Behaviour

  • Adapts own response to take into account cultural differences, behaviours and perspectives
  • Sees other areas and people as 'customers' and follows through on enquiries and requests
  • Understands the University values and guiding principles
  • People orientated, is approachable and willing to help others and share workloads
  • Has a positive 'can do' attitude
  • Works in partnership with others and has good communication and organisational skills
  • Promotes a culture of mutual respect

Qualifications:

  • Grade A-C in English Language and Mathematics GCSE (or equivalent) or vocational qualifications, or work experience in a relevant role
Newcastle University is a global University where everyone is treated with dignity and respect.

As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.


At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality.

We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC.

We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.

In addition, we are a member of the Euraxess initiative supporting researchers in Europe.

Requisition ID: 26997

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