School Operations Assistant

2 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Newcastle University Full time

Salary:
£21,197 with progression to £22,662 per annum

Newcastle University is a great place to work, with excellent benefits.

We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.


Closing Date: 22 February 2023

The Role


We are looking for a highly motivated and enthusiastic individual to join the Faculty's Professional Services Team, based in the School of Computing as Operations Assistant.

You will provide administrative support for the academic community, our students, and professional services colleagues.

You will provide the first point of contact for academic colleagues and students. You will manage enquiries and provide a customer focused approach by consistently delivering excellent customer service.

You will be involved with supporting the Schools events and other administrative duties within the School.

You should be able to work successfully as a member of the team as well as an individual, working under pressure and prioritising your workload to meet tight deadlines.


You will be a confident communicator and have great interpersonal skills, with the ability to build positive working relationships with all colleagues and students.

It is essential that you have recent experience of Microsoft Office.

A forward thinking, proactive and positive "can do" attitude and flexible approach is vital to ensure the success of the role.

Your ability to build and maintain effective working relationships at all levels will ensure you are a key member of our team.

The position is offered on a part-time basis at 22.2 hours per week start immediately.

We are committed to building and maintaining a fair and inclusive working environment and we would be happy to discuss arrangements for flexible and/or blended working.

For more information about the School of Computing click here.

Key Accountabilities

  • To provide a professional and proactive service to colleague, students and visitors with a clear focus on customer service
  • To provide general administrative support as required, including (but not exclusively) booking travel, purchasing, deliveries, assisting with the running of events, administering mail and stocks of consumables, day to day correspondence, reception services and diary management
  • To clearly communicate and disseminate information as requested and to maintain up to date unit records
  • Act as secretary to meetings including logístical arrangements such as room bookings, agenda preparation and circulation, minute taking and monitoring progress of actions
  • To undertake an active role in the health and safety management of a designated office, contributing to the maintenance of a safe working environment for colleagues and visitors
  • To contribute to the effective and efficient running of School offices through a team approach, providing assistance to colleagues as appropriate
  • To work as part of a wider Faculty and unit team and to undertake other duties within the scope and general nature of the grade which may be required
The Person (Essential)

Knowledge, Skills and Experience

  • Ability to manage time effectively
  • Effective planning and organisational skills with ability to solve problems
  • Good IT skills with experience of Microsoft suite of programmes
  • Flexible attitude to work demands and customers with a commitment to excellent customer service
  • Ability to work under own initiative and as part of a team
  • An excellent communicator both verbally and in writing with the ability to tailor messages to the appropriate audiences
  • Takes responsibility for meeting own targets.
Attributes and Behaviour

  • A positive, proactive and professional customer focussed attitude
  • Works in a planned and structured way
  • Uses own and others time effectively
  • Ensures that all activities are completed on time
  • Keeps fellow team members up to date with progress
  • Willing to help others and share workloads
  • Maintains flexibility in work plans to allow for changing circumstances

Qualifications:

  • Maths and English at GCSE Level 4 or equivalent OR significant relevant work experience in an administrative or customer service setting
Newcastle is an inclusive global University community where everyone is treated with dignity and respect.

As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.


The University holds a silver Athena SWAN award in recognition of our good employment practices for the advancement of gender equality.

The University is also a member of the Euraxess initiative supporting researchers in Europe.

Requisition ID: 25084
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