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Customer Experience Advisor
1 week ago
Overview:
We are recruiting for an
Customer Experience Advisor
Keeping our customers smiling and making every journey count is our ultimate goal.
Customers consistently say that punctual services with smiling drivers are two of the most important issues when deciding whether to use our buses.
We are looking to recruit a Customer Experience Advisor to work at our One Stop Travel Shop based in Brighton, to ensure we achieve consistently high standards of customer service and to ensure we have great culture which keeps our customers happy and moving
The role will be responsible for ensuring all our customers receive the help, support and inspiration to use our services.
Responsibilities:
- Deliver an excellent customer experience every time. Whether it is helping our customers top up their key card or providing travel tips to our customers when using the bus, you will ensure our customers are confident and happy.
- Supporting our customers with all types of queries from which bus route is best for them to helping our customers be reunited with their lost property
- Assisting customers who have an accessibility requirement with travel confidence building.
- Keep confidential records and financial information private and secure
- Work with multiple systems to be able to give correct and up to date information to our customers
- On some occasions, staffing the information box at Brighton station, proactively approaching arriving train passengers to offer assistance with onward travel or places to see by bus
- On some occasions, working away from the main retail site at events or roadshows
- Respond to verbal customer complaints/queries immediately, where appropriate using your own skill and knowledge to resolve or direct to an appropriate person who can assist
Skills/Experience/Qualifications:
- Passionate about excellent customer service
- Confident in communication with customers and colleagues
- Works effectively as part of a team
- Adaptable and flexible to changing circumstances
- Confidence using a PC and the ability to multitask though we have a range of support tools designed to help you deliver the best customer experience.
- An enthusiastic, positive attitude with a real desire to help others
- Positive and flexible approach to work
- High level of attention to detail and accuracy
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