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Customer Success Mgmt Assoc
4 months ago
RMS is the world's leading provider of analytics and decision science solutions for the quantification and management of catastrophic risks throughout the world. RMS models and services are used by hundreds of insurance and reinsurance companies, hedge funds, corporations, and governments to assess a wide-range of natural and man-made perils, from earthquakes and hurricanes to terrorism and disease pandemic.
JOB DESCRIPTION
Our high performing Customer Success team is looking for a Client Success Manager to work closely within the Continental Europe Primary and Reinsurance Market Segment in London to support clients and expand strategic client relationships. The ideal candidate will be a self-motivated, pro-active, results-oriented professional with an ability to work with moderate direction. The main functions of this role are to execute the strategic account plan, work closely with our client base, partner with the RMS sales team to retain revenue while ensuring a high quality of service and effective communications between the client and internal RMS business units. Success will be determined by client retention and satisfaction as well as performance on individual project-based initiatives.
Essential Job Functions
- Act as a strong client advocate, while maintaining business priorities
- Actively participate in regularly scheduled account team meetings designed to review the "state of the client" and align strategic plans
- Support sales team on execution of account strategy
- Support account renewal and cancellation mitigation activities
- Proactively identify and improve upon areas of client dissatisfaction
- Monitor the progress of client inquiries up to confirmation of final resolution ; ensure the final resolution fully meets RMS standards
- Support event response outreach and on-going support
- Support change management activities for updated product and model releases
- Client onboarding and training of new products and services
- Provide ongoing technical expertise & assistance
- Work both independently and with a team
Travel
- 10-20% travel may be required
Minimum Qualifications
- Bachelor's degree in any discipline with a strong academic track record
- Minimum 2 year experience in insurance, software service, analytics or related fields
- Exceptional written and verbal communication skills
- Excellent client facing skills required - must be able to relay complex and often technical concepts to broad audiences
- Ability to coordinate across different teams, working effectively in a team and as an individual
- Fluency in English (written and spoken) is a must
- Preference will be given to candidates fluent in Continental European Languages
- Preference will be given to candidates fluent in Continental European Languages, especially German
