Security Supervisor

1 week ago

Brighton, Brighton and Hove, United Kingdom Mitie Full time
We are looking for a pro-active
- enthusiastic Security supervisor to join us and enrich our team with your experience which will help us on our journey of continous improvements on how we deliver security services at our client site

  • Sussex University campus.
Job purpose


To manage a team of security officers, ensuring they provide a professional, efficient, compliant and approachable security service whilst at all times, maintaining a high level of customer service to students, staff and visitors, ensuring the University campus is a safe environment for all users.


Job Overview

  • To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
  • Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
  • To undertake additional training to ensure continuous selfdevelopment.

Main Duties

  • To manage team of security officers during the shift as well as be the main contact for out of hour's porters and cleaning teams and provide advice and to assist in case of emergencies.
  • Task security officers with daily roles e.g., mobile patrol, foot patrol, control room duties and carry out audits to ensure this is done to the required standard
  • Responsible to ensure duty logs are completed and incident reports are raised as required and escalated to designated contacts.
  • Assist in ongoing training and ensure all new security officers are fully trained and inducted to site procedures and policies. Carry out toolbox talks and induction training for new starters. Develop teamwork within the workforce, ensuring high morale through effective motivational methods
  • Responsible for the review of Security Officers performance and development
  • Provide customer / client liaison as and when required
  • Ensure Assignment Instructions are adhered to at all times.
  • Manage the security officers and deal with daytoday matters such as standards of dress, discipline, conduct and absence and record these accordingly.
  • Ensure that any important messages are conveyed in the Security Handover and that all security personnel read and acknowledge them
  • Ensure security records and logs are being kept up to date
  • Ensure the security team are compliant with all relevant legislation on data protection/SIA
  • Regularly liaise with and update the Security Operations Manager with security incidents, security breaches and other incidents
  • Ensure contract security staff receive an induction in line with site procedures / policies and manage staff whilst they are on site.
  • Carry out duties in line with Security Officer job description
  • Carry out any other reasonable tasksTo be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
  • Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
  • Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
  • To be compliant with Industry and Statutory Legislation (you are required to obtain a frontline licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
  • Comply with legal obligations and safety requirements of the role.
Training

  • Fully and satisfactorily complete all required competency training.
  • To undertake additional training to ensure continuous selfdevelopment as directed by the Security Manager.
  • Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
  • You are required to ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety

  • Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
  • Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
  • Use common sense and initiative by immediately involving others if a situation appears to become threatening.
  • To maintain professional conduct in the face of difficult situations and challenging customers.
  • Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
  • Keep to schedules and demonstrate commitment to Mitie and the Client.
  • To ens

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