Complaints Officer
2 weeks ago
A PALS and Complaints Officer has an important and challenging role in providing an accessible contact point for service users, their relatives, carers, and members of the public who use our services.
You will be responsible for addressing concerns highlighted by our users, liaising with our staff to reach conclusions and progressing formal complaints.
You will work with the team, dealing directly with the public by telephone, and email and sometimes face to face to resolve issues, provide information and to give signposting advice where required.
You will need to be able to travel across the Trust to different sites and inpatient units to enable access to the service.
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.
We provide services from a range of locations to approximately 1.Our outstanding people promote mental health and wellbeing.The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees.
We recognise that happy and fulfilled employees give better care.
At AWP we actively encourage applicants from all backgrounds we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community.
We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
To be a first point of contact for enquiries, concerns, suggestions and complaints from service users, patients, carers, members of the public and staff referring them and signposting them to relevant agencies.
To resolve concerns and queries from service users, carers, patients, members of the public many of which will be complex and/or sensitive - by analysing situations, problem solving effectively and mediationWork closely with the Senior PALS and Complaints Lead on complex cases taking guidance and direction from them
Advise service users, patients and carers about the complaints process and how to access support to use the Trust complaints system
To advise on how to make a complaint and how to access Independent Complaints Advocacy Service and other sources of help and support around the complaints process.
Attend meetings and support initiatives to help Trust services learn from, and make improvement based on user, carer and patient feedbackSupport service users and carers in expressing their views in the same
Telephone
Educated to degree level or equivalent experience of a range of care settings or customer services (4)
oAble to listen and interpret accurately, and assess a persons need for support
oFacilitation, Chairing or Training Skills.
oAn understanding of mental illness, mental health services and the effects on service users, their families and friends - and the role of mental health services within the NHS.
-
Complaints Officer
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom M&G plc Full timeAt M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve...
-
Complaints Administrator
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom Wealthtime Full timeAbout usAt Wealthtime, we take pride in being a Multi-Award-Winning financial technology company, renowned for our 5-star service platform. Our shared purpose and core behaviours—Seek Opportunity, Nurture Each Other, and Simply Get Going—guide us on our journey.With new ownership since 2021 and substantial investments of over £17m into the business,...
-
Complaints Officer
4 weeks ago
Bath, Bath & N E Somerset, United Kingdom M&G plc. Full timeAt M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities . To help us achieve...
-
Bath, Bath and North East Somerset, United Kingdom Avon & Wiltshire Mental Health Partnership NHS Trust Full timeJob overview We have an exciting opportunity for maternity leave cover in the PALS and Complaints Team. A PALS and Complaints Officer has an important and challenging role in providing an accessible contact point for service users, their relatives, carers, and members of the public who use our services. You need compassion, empathy, resilience and an...
-
Customer Experience Officer
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom M&G plc. Full timeAt M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities . To help us achieve...
-
Radiotherapy Bookings Officer
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom Royal United Hospitals Bath NHS Foundation Trust Full timeWe are looking to appoint an enthusiastic, forward thinking, flexible, motivated Radiotherapy Bookings Officer, ideally with experience of working in a customer/patient focused environment, to provide a full and comprehensive service to the Radiotherapy Department in relation to radiotherapy bookings, ensuring that all patients' appointments are booked...
-
Technical coordinator Remote
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom Manucomm Recruitment Ltd Full timeJob Title: Technical Coordinator / Customer Support TechnologistCompany: Successful and growing family-owned food manufacturerThe company is currently seeking a Technical Coordinator to manage all customer-facing technical requirements. This includes handling specifications, artwork approval, label management, and addressing technical customer queries and...
-
Bath, Bath and North East Somerset, United Kingdom Chadwick Nott Full timeRisk & Best Practice Manager - Bath/Swindon/OxfordExcellent opportunity for a Risk & Best Practice Manager to join a UK Top 100 law firm.Our client is an award-winning UK law firm with offices spread across the South of England. They are currently looking for a Risk & Best Practice Manager to join their Risk & Best Practice team in either Bath, Swindon or...
-
Reception Team Lead
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom Combe Down Surgery Full timeEnsure the waiting rooms/public areas are clean and well-presented, and that notice boards are up to date, music is playing, and queues are dealt with. Responsible for general office management of the back office at both surgeries, ensuring that reception office areas are tidy, well organised and well stocked. Oversee and manage any on the day changes to the...
-
Technical coordinator Remote
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom Manucomm Recruitment Full timeTechnical coordinator - Food Bath / Working from home / Hybrid Hours circa 30 hours per week Salary circa £30,000 Pro rata My client, a very successful and growing family owned food manufacturer is looking to recruit a Technical Coordinator / Customer Support Technologist / Technical administrator / Technical services for a newly created position. The...
-
Reception Supervisor
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom The Roseate Villa Bath Full timeWe are looking for a Receptionist Supervisor to join our luxury hotel brand.The Roseate Villa Bath is situated in the heart of the iconic Bath city, known for its heritage and cultural tourism. Our hotel consists of two beautifully converted Victorian houses that showcase a charming legacy.At The Roseate Villa Bath, we strive to provide a warm welcome with...
-
Receptionist
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom The Roseate Villa Bath Full timeWe are looking for an enthusiastic, talented and dedicated Full Time Receptionist to join our luxury hotel brand.The Roseate Villa Bath occupies a quiet corner of the city, moments' walk from the heart of the iconic Bath, a city favoured for its heritage and cultural tourism. The Roseate Villa Bath is an intimate, luxury Bath hotel offering 21 exquisitely...
-
Water Treatment Account Manager
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom Future Select Ltd Full timeJob Title: Water Treatment Account ManagerLocation: Bath, SouthwestSalary / Benefits £30 - £45k +Training +BenefitsLevel of Experience: Trainee Water Treatment Account Manager through to Lead Water Treatment Account ManagerApplications will be considered from: Bristol, Bridgewater, Taunton, Stroud, Cirencester, Cheltenham, Gloucester, Basingstoke, Reading,...
-
Lettings Administrator
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom Juice Recruitment Ltd Full timeJoin our team as a Lettings Administrator at an independent Estate Agents in Bath! Are you ready to start your career in Property? Do you possess excellent organisation and time management skills and are seeking your next administrative role? This position entails being the primary point of contact for the office, handling interactions with customers,...
-
Customer Experience Advisor
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom Truespeed Full timeAre you an experienced Customer Experience Advisor who is passionate about giving excellent customer care? Then this could be the role for youDue to continued growth, we are looking for experienced Customer Experience Advisors to join our contact centre which has a fantastic reputation for providing great customer service. We take time to understand exactly...
-
Customer Advisor
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom Juice Recruitment Ltd Full timeAre you seeking a new role in customer service? Do you have experience and are looking to develop your skills further?Juice is excited to be working with a well-established property company in Bath in their search for a Customer advisor in their lettings teamThis will be a perfect opportunity for a wide range of people. Whether you're looking to transfer out...
-
Hotel Receptionist
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom OYO BAILBROOK LODGE Full timeCompany descriptionWE ARE A B&B HOTEL BASED IN BATH - LONDON ROAD WEST, WE HAVE 15 BEDROOM IN TOTAL AND WE ARE SEEKING FOR STAFF TO WORK IN OUR HOTEL ON EITHER FULL TIME OR PART TIME HOURS.REQUIREMENT: ABLE TO WORK ON WEEK END EXPERIENCE IN CUSTOMER SERVICE GOOD COMMUNICATION SKILLS ABLE TO WORK ON TEAM AND ALONE ABLE TO USE MICROSOFT OFFICE AND BASIC...
-
Property Management
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom JUICE RECRUITMENT Full timeJuice is delighted to be supporting a well established property company based in Bath, with their search for an Administrator to join a friendly and busy team covering maternity leaveFantastic opportunity for someone to gain administration and customer service experience in a commercial setting.Duties include but not limited to Responsible for ensuring rent...
-
Senior Associate
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom Stone King Full timeAbout usStone King is an ambitious and friendly firm specialising in the Business & Social Enterprise, Charity, Education, Faith and Private Client sectors. Our collaborative culture and core values are intertwined with our ethos of doing the right thing by our clients, communities, and our people. Our passion for the sectors we work in and the...
-
Team Leader
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom Wealthtime Full timeAbout Us:At Wealthtime, we take pride in our role as a multi-award-winning financial technology company, known for our outstanding 5-star service platform.Our journey is guided by our shared values and behaviours: 'Seek Opportunity', 'Nurture Each Other' and 'Simply Get Going.'With new ownership since 2021 and significant investments of over £17 million,...
