Current jobs related to Retail Coordinator - Ilfracombe, Devon - Adventure Therapy

Post Title Retail Coordinator

Responsible to Founder and Chief Executive

Responsible for

Pivotal to the success of our retail premises, this role will be responsible for its operation on a day-to-day basis, meeting agreed targets through exceptional customer service, efficient planning, strong merchandising and effective stock control, good housekeeping and ensuring sufficient volunteer cover is in place.

Location
Ilfracombe, North Devon.

Contract Type
Fixed term for 1 year, with the expectation the role will become permanent following this.

Salary
£10.50 per hour, £15,015 actual (£20,475 FTE)

Hours of work
27.5 hours per week a.m p.m. Tuesday - Saturday)

Closing date
10 March 2023

Interview date TBC

Adventure Therapy exists to improve the emotional and physical wellbeing of children, young people and adults with unique health conditions, impairments or limitations through outdoor and adventure-led activities.

We improve resilience and vitality, provide a sense of accomplishment, help people who are isolated to form friendships and we teach new skills through teamwork and leadership.

We make a positive difference in challenging and complex lives.

This role will take responsibility for running our retail premises on a day-to-day basis.

It will include recruiting and managing volunteers to assist and sourcing, sorting, displaying and selling donated and new stock, whilst raising awareness and support for our charitable cause.

You will develop and inspire a team of volunteers to be proud of everything you achieve together at the heart of your local community, whilst raising money for an amazing charity.

What you can expect
We are a registered charity based in Ilfracombe. We support the local community in addition to helping people across Devon, Cornwall and Somerset.

We are looking for someone who is a people-person, organised and efficient. Someone who is self-motivated and has excellent interpersonal, communication and customer care skills. We need you to be full of ideas, resilient and pa ssionate about our cause.
We need you to change lives through adventure.

Previous experience in retail and/or a customer service environment is required, with good problem-solving skills and a readiness for the ever-changing challenge that is charity retail.

We need someone who is a self-starter, organised and efficient. Someone who is creative, enthusiastic, used to working on their own initiative and incredibly motivated.

The hours of the role can be discussed but we anticipate these will be over 5 days, Tuesday to Saturday, 10.00 a.m p.m.

There will be additional hours required during specific times, such as bank holidays and Christmas late night opening where TOIL will be given but managing volunteers effectively will also assist with this.

We offer a 6% employers contribution into a pension scheme and 25 days holiday per annum plus bank holidays (rising to 30 days plus bank holidays in year two and subsequent years).

Retail Coordinator Requirements

You will be the face of Adventure Therapy in the local retail community and whilst you will take responsibility for the day-to-day running of the shop, to support you in your role, you will also recruit and manage volunteers.

You and the volunteer team will maximise sales, ensuring the highest level of customer service is consistently delivered.

As a charity, we care about pre-loved and sustainable retail and the impact that we have on the environment. Our charity shop will help to recycle and repurpose.

It will be a hub for the Ilfracombe community and help people to gain skills through volunteering, with an opportunity to learn and be part of a cause that changes lives locally.

It is vital that you have an understanding and appreciation of the incredible value that volunteers bring to Adventure Therapy, inspiring and motivating them to support us over the long-term.

General responsibilities

• Ensuring income from all potential sources at our retail premises is maximised.
• Displaying goods effectively, including creative visual displays, rotating stock and maintaining the shop's overall appearance.
• Sorting and preparing unsaleable items for recycling or waste.
• Managing workload in a costeffective, efficient and proactive way.
• Raising awareness of other ways to support Adventure Therapy at our retail premises, such as the Adventure Therapy Lottery, Gifts in Wills or signing up to an event.
• Recognising new fundraising opportunities through individual supporters, community groups, events and businesses and directing these to the relevant member of the fundraising team, where appropriate.
• Working under own initiative, referring to line manager when appropriate.
• Maintaining positive links with the local business community, to raise awareness of our charitable cause.
• Completing reporting procedures as required, such as sales and stock levels.
• Facilitating

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