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Private Services Coorindator

3 months ago

Leeds, Leeds, United Kingdom LivingCare Group Ltd Full time

PURPOSE
This role will be the first point of contact for all private and Aesthetic services at LivingCare including Skinfinity.


We require an individual who has an exceptional understanding and track record of customer service, who is willing to go the extra mile and who is able to actively able to multi-task and work under pressure.


The administrator will respond to all private enquiries, including facilitation of any booking enquiries which may involve discussions with the clinical team members.

The administrator will also be the key contact and responsible for building positive relationships with private patients.


It will be imperative to work closely with the wider operational team to ensure clear lines of communication and outstanding service delivery are provided in line with customer expectations.


MAIN DUTIES AND RESPONSIBILITIES

  • Managing the online and telephone booking of private services across the region.
  • Converting private customer enquiries into bookings.
  • Taking direct payments and recording on appropriate platforms.
  • Engaging with insurance providers.
  • Ensuring delivery of company KPIs.
  • Making onward referrals where required.
  • Ensuring exceptional customer satisfaction, and monitoring and responding to feedback
  • Recording customer details on the appropriate database as required and monitoring trends and patterns
  • Promotion of the service through online platforms in conjunction with the marketing and commercial team
  • Ensuring all processes are completed for customers booking appointments with LivingCare
  • Meeting and greeting patients as required at the clinic
  • Any responsibility within the customer service function.
  • First point of contact for all persons attending the hospital, including patients, staff, visitors, Consultants, contractors
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Bonus incentives offered_
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Sales experience is desired_

Overview of The LivingCare Group


The LivingCare Group are an employer that recognises the value of our staff team as our key assets and as such we invite you to not only join our business but to join our LivingCare Family.

We offer our employees a number of benefits and incentives, some of which include:

  • NHS discount at a range of shops and restaurants
  • Employee of the month rewards
  • Parklife discounts (available to staff located in Leeds)
  • Cycle 2 Work scheme
  • Good value onsite restaurants, nearby shops and gym
  • Birthday paid holiday
  • Company Events
  • We believe in a great and positive worklife balance.

We do this for our staff by offering:

  • 28 days minimum holiday plus bank holiday
  • Opportunities to work flexibly
  • Quality working environment
  • Bimonthly staff newsletters

Job Types:
Full-time, Permanent

Salary:
From £11.44 per hour

Expected hours: 37.5 per week

Benefits:

  • Company events
  • Cycle to work scheme
  • Employee discount
  • Free parking
  • Onsite parking
  • Referral programme

Supplemental pay types:

  • Commission pay

Experience:

  • Customer service: 1 year (preferred)

Work authorisation:

  • United Kingdom (required)

Work Location:
In person